I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are. Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy. If you are looking for a high quality and luxurious chocolate product I would look elsewhere.

Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.

I just purchased two boxes of of the Sea Salt Milk Chocolate Thins and I have to say this new recipe is hugely disappointing. There's no chocolate finish and the discs taste very oily and lacking in cocoa. It seems to me that quality has gone out the door here. Although I perfer milk chocolate to plain I still want to receive that chocolate hit. I bought the same flavour in the bar the other week and that was delicious. I think playing around with the recipe has done these chocolates no favours. I shan't be buying them again.

Devine chocolates!

Easy navigation on the site with SHOPIFY filling in the blanks from previous buys. Shipping was almost too quick! And… the chocolates are THE BEST.

They were delicious. I will be ordering more. 😋

Delivery on time and product amazing as always

Excellent quality chocolate prompt delivery attractively packaged

I have received some 'Dark Boozy Cherry Marzipan' chocolates as a Christmas gift, but not a hint of cherry or booze in sight. They are just balls of Marzipan covered in chocolate. I have tasted a better cheap Marzipan bar from Aldi. These cost £24 for 9 balls of Marzipan. Very dry, pretty tasteless. Unbelievable they these are marketed at luxurious chocolates. I have messaged on Instagram and sent an email with photographs of the inside of one chocolate. I have offered to return them (I have eaten 2 of the 9 as tried a second to see if it was perhaps just one 'faulty' chocolate with no cherry. I was then asked to prove my complaint to customer service by taking a photo of the inside of one chocolate, which i did. So there are 6 remaining. You can have them back for a full refund as they are not worth £2.40, let alone £24!. I have heard nothing back since sending my photos in.......I await a response.

Please help! My husband bought me a beautiful box of Orange and Dark Chocolate thins for Christmas. Spent a fortune! Just opened them. Best before 1 March 2025. On opening them, they were chips of wafer thin chocolates. I thought strange but unique! Smelt lovely. Tasted too bitter. Then noticed some whole ones and realised they were not as they were intended. I have photos but cannot work out how to upload them. The shop lady was lovely, and she doesn’t know yet about this experience. This must be a product issue which is why I am writing here. Please Rococo, give your opinion. I am hoping this is an isolated case, you will issue a replacement and assure all your lovely customers that occasionally these issues occur but are isolated and you will strive to correct so your products continue the expected quality standard. Thank you for your time Alison x

Boa tarde eu sou novo na empresa mas gostaria de saber mais sobre a empresa obrigado

Note: I changed my rating from 1 to 4 stars. Unfortunately, it took longer to clarify my issue, but it was resolved satisfactorily. The things ordered are OK. There is no customer service. Email, homepage message, login message, no reaction. My order before 3 month ago (5 shirts), no delivery. My request to refund my money, no reaction.

Une paire de collants reçue troués et bien sûr ils n'ont jamais eu de retour sur cette paire là, je suis la seule poisseuse de la terre !! Comme les frais de port doivent être proches du prix du collant personne ne renvoie évidemment. Les articles sont made in Italy by Chinois donc à vous de juger. Achetez mais priez pour n'avoir aucun soucis avec les articles, vous n'obtiendrez rien...

Suite à une erreur de livraison je n ai pas reçu mon colis. Mauvais destinataire. le service me dit d attendre et qu un litige à été ouvert auprès de la société de livraison mais en attendant pas d article, pas de remboursement, et pas possible pour une autre livraison. Il faut attendre deja plus de 2 semaines. Aucun geste commercial première et dernière fois chez eux.

Great clobber!! Not to expensive either and the staff are friendly

I thougt the Shirt was made of cotton. The design is cool!

Goid price and good quality

Basically, the designs are awesome. The t-shirt looks smart and is light, airy and very comfortable. As for my hoodie, yet again, brilliant designs, strong, comfy and the material is pretty much crease-proof. I will be getting a collection of tops from Hanger 58 again, so please keep the fresh ideas coming and in the meantime I'll save my pennies up.👍 D.S. Watford UK.

Tshirts was cheap Nilon I can’t use them - what a waist of money

Quick shipping, surprisingly good quality, and fits to expectation based on using the size guide. I'd recommend giving them a try if you see something that has your interest!

Ordered a saree and blouse to stitch. .My order was cancelled due to,they couldn’t deliver in time as I wanted. Website said 2 weeks but my order was only acknowledged after 2 weeks and would take longer. I am still awaiting for my refund.Bad communication. Please refund my money. Thankyou

Awesome store - felt reassured every step of the way during the order process. Although I do apologise for my countless questions to Alina 😂 but everything was replied to nicely. The dress?? Just beautiful. I am getting married soon so will be ordering my bridal outfit from here which i am super excited about now.

I just want to say a huge thank you to the team. I received super fast customer service. they made sure I received my order within time for my event. I was emailed to confirm all measurements and edit any if incorrect so I was at ease knowing that they’ve checked and emailed me to confirm it is all correctly done. Anyway my outfit is beautiful and i am extremely happy.

Absolutely disappointed with service. Rude ! Un empathetic. Spoilt my outfit for a close family wedding i have coming up however they dont seem to care as apparently i gave the measurements and am responsible for them however the outfit was stitched terribly material quality does not fit the price i paid! Nor does the tailoring. Just disaster. Thankfully my aunt who sews saved the outfit for me so thats the only reason im keeping it not putting it in the bin! Even my aunt said it would be hard to resurrect the appalling tailoring.

So pleased with my anarkali suit. The quality was excellent, surpassed my expectations and the fit was perfect. My order was delivered in time as stated. Thank you so much.

Item arrived in time. Well packed. As shown in pictures. No issues with my purchase. (I fell) the prices are decent. Had in issue with the invoice that showed the dipatch date of 2014 when I bought the item on 2021 but contacted Omsara on instagram and they replied the next morning with the correct invoice. Easy to contact, just give them some time, I'm sure they have a lot to deal with. The website could do with some fixing, the login page and history page is weird, which lead to me thinking the website is not genuine but seeing reviews here says otherwise I thought I would give it a go and not disappointed.

Amazing customer service. Fast shipping of my order. The dress is gorgeous.

Terrible shopping experience! We ordered a some material for a pant suite on 5 October and nearly a month (30 th Nov) we cannot get any update as to when the material is going to be despatched. Phone calls are never answered. There is no facility on their website to provide any updates. The order conformation is a no-reply email. The only other method of getting in touch with Omsara is to use the email address: info@……., this is a generic email that does not relate directly to my account or to my order. Anyway I did write to info@……., and got a reply from someone at Omsara. Reference to my complains about the lack of information about delivery, They referred me to a generic statement about Covid effecting deliveries that is there on their website and that my order is now cancelled. Incredibly they also stated in the email that I am a ‘fraudulent customer’ and they are going to inform my credit card company accordingly. I am now waiting for a refund (can’t be that fraudulent if he has taken my money) and other consequences threatened by Omsara This has been a terrible shopping experience. Customers, please be aware you may be getting a nasty email from Omsara.

Well what can I say , what a excellent customer service and trustworthy and promising service they have I placed my order knowing that I wasn’t going get it on time but once I emailed omsara with the concern I had they shipped this out on time The outfit was lovely and I am wearing it now as I write this review It was a perfect fit I would recommend this to anyone I know I will be ordering other outfits from omsara again

I have been delighted with my purchase from Omsara and with the excellent service I received. The first outfit I ordered could not be made as there was a fault with the fabric. The one I chose next was made to measure and arrived in very good time; beautifully made and all the staff at Omsara have been fantastic. Thank you

Warranty service was slow after returning a defective Alpine headunit.

Easy ordering and got to my house in a timely manner.

Quick delivery

The kenwood brand is up there in quality as well as design and I love the inline crossover design, instead of a of a box for the crossover! The components that I bought are cheaper price then where I live plus free shipping! In the past when I've had any issues I call and they fix it right then and there. I appreciate there business! btw the components rock even with only 50 rms but 200 watts are great setup's if you can run them right and setting's.

Quality product delivered quickly without any issue.

The customer service and receiving my purchase fast

Fast shipping and product was great and no damage...

Price for the item was 154.99 and shipping was around $10. Company is claiming shipping was $79.99 which is not true and only refunding me $79.99. I literally just got robbed while I returned the product how it came.

Customer service was not that great. They first sent a blown sub (supposedly refurbished) then charged me to send it back to have then review it. I am still waiting to see what they decided to do with it, if they will send me a new one or make me send it back to myself.

I got exactly what I wanted, and for a great price

Ho acquistato una macchina per la pasta buon prezzo consegna nei tempi.L'unica cosa imballo per la macchina inesistente (cartone originale tutto ammaccato).La quarta stella l'ho messa per me perchè sono stato fortunato (visto l'imballo) che mi sia arrivata funzionante

Tutto perfetto,veloce e precisi. Consigliati

Buon servizio, prezzi competitivi e spedizione abbastanza rapida con un buon corriere. Peccato per il rinvio all'ultimo minuto della consegna quando era già stata pianificata

Procedura veloce, consegna nei tempi previsti e avviso di consegna nei tempi giusti!!!

Pacco arrivato tre giorni dopo la consegna prevista dichiarata in due giorni lavorativi arrivato in 5 giorni

Il mio primo acquisto online su Supermedia. Procedura veloce e snella. Frigorifero Perfetto ed imballato in modo corretto. Consegna nei tempi previsti con avviso di consegna 30 minuti prima. Consegna impeccabile! Terrò presente questa piattaforma x eventuali acquisti in futuro.

Acquisto perfetto ,prezzo ottimo consegna imballaggio impeccabili...grazie

Tutto perfetto Acquistata una lavastoviglie domenica, partita lunedì , arrivata mercoledì. Corriere premuroso, mi ha chiamato al mattino per avvisarmi e concordare la consegna. Imballo perfetto. Affidabili

Acquisto effettuato regolarmente, spedizione veloce.

Il mio primo acquisto su Supermedia e tutto è andato bene. L'asciugatrice è arrivata nei tempi previsti, perfettamente integra con imballo adeguato, posizionata su pallet e reggiata. Considerando la dimensione ed il peso del prodotto e avendo scelto la consegna gratuita su piano strada, ho preferito fa arrivare il materiale in un luogo provvisto di mezzi adeguati x lo scarico (muletti) e successivamente trasportarla personalmente al mio domicilio. Installata seguendo le istruzioni riportate sul manuale utente, la macchina funziona perfettamente e fa egregiamente il suo lavoro. Terrò presente questa piattaforma x eventuali acquisti in futuro. Grazie

I received the part in a timely matter and wanted to order other parts the sales rep gave me his personal number to call and order parts the only problem everytime I called I got this message about this call can't be completed as dialed so I tried calling the main number and I still can't get through I was completely satisfied with the part I'm what the heck is going on I want to say the reps first name is Rodney or Jacob

If I could leave a -0 review, trust me, I would. Long review here, but I am writing this to help you make a better decision when attempting to purchase from this vendor. here goes. On 3/26/24, I contacted the vendor (CraftAutoParts.com) by phone, and spoke with a representative Alan L., for an auto part for my vehicle. After speaking with the representative, I was told that the part would be a brand-new part and should not have any issues, the representative re- assured me before the purchase. I proceeded with the purchase for the item for my vehicle (Rear Differential) from the vendor Craft Auto Parts (High Springs City Boys) on 3/26/24 in the amount of $1,426.00. The part was delivered on (3/30/24). Although looked new, the Part was placed on my vehicle; however, the part was determined to be defective and did not work. On Tuesday (4/2/24), I contacted the vendor (Craft Auto Parts) representative Alan L. by phone to inform him that the part did not work. Alan then re-assured me that a return label will be sent after 24 hours. While in between, he mentioned they were working on a replacement part. After the 24-hour time-frame had elapsed, date being Wednesday, (4/3/24), I contacted the vendor by phone, and Alan again re-assured me that the company was “working on it, to generate a return label and initiate a replacement part and it takes sometime so keep patient”. I responded, “I am being patient, but the replacement part needs to be checked for accuracy and for malfunctioning and that this was a terrible inconvenience, and that I didn’t want to keep dealing with parts that are not working. Then Alan provided a “concise response” by saying “Thank you for your patience and understanding. We’re prioritizing a thorough check on the replacement part to ensure its accuracy and functionality. Rest Assured were committed to resolving this inconvenience for your promptly”. Again, I trusted that Alan would do the right thing by the consumer and proceed with providing customer service and the replacement part for which I had already paid & return label. On Thursday, April 4th, Alan was contacted again. The message that was received now said the following, “ it’s in the line- up we’re checking the malfunction issue for the damaged part and meanwhile getting ready the other one for replacement. Also, a return label so kindly co-operate let the quality department work.” However, but this time a return label still hasn’t been sent to me nor have I sent the returned part due to not having the returned label that was said to be sent after 24 hours. I then questioned Alan, “how are you all checking the malfunctioning part when I still have the part?" Response from Alan, “We are checking the malfunction as an issue if is possible to happen with the following part or not. And meanwhile proceeding with replacement part as well. So kindly wait and let us take our time”. I then messaged, “I am trying to wait patiently, please keep me informed regularly throughout this processed. Time is of the essence” April 5th, No update from Alan. Attempted to contact him by phone, No answer, no return call. However, a text message was received afterwards. It said the following, “I will reach out to the office and check the status”. After this message, I had enough of the promises, and no corrective actions on the company’s behalf while my vehicle was still not fixed from me purchasing a part that I thought I purchased from a reputable company. I responded, “I’m tired of the lies, and that I need my full refund.’ Alan then responded, “Now I’m not gonna give you a single reply, just send you the return label, and that there are no refunds. Thanks” After the last communication with Alan, I was then in contact with a new representative from the vendor, and we messaged about the refund process. I was told over and over to cancel the dispute with my bank by them, but at this point I had/have no trust or credit worthiness with this company and kept my dispute open with my bank. Since then, there was some communication back and forth, two months later after getting BBB involved, a resolution for me was a partial refund 1069.00 but I paid full total amount of ($1,426.00). because I’d sent back their part over a month ago, I requested a full refund several times, and I was told by the vendor that my money was stuck with the bank. There were inconsistent stories and no real truths given to me from this merchant. The auto part was deemed defective and did not work for my vehicle and that is the reason it was sent back, thus why I was seeking a full refund especially after they had their part in their possession since middle of April of 2024. In the end, I loss time, and money dealing with this vendor. Although, the company communicated, we received run-arounds. Buyer PLEASE BEWARE!! BBB was a life saver!

Never received ordered parts and received nothing but the run around: currently seeking restitution thru my credit card .

I called many auto parts stores before this and got a complete run a round. They, James, had me take a picture of the part that I needed and found the actual part I was looking for (1968 cutlass) absolutely so thankful for the employee James to help me. This company knows the detail for very hard to find auto parts. 😁

Good service nice working staff help me a lot to find part for my 2009 Ford F150 with standard 6 months of warranty on all parts every weekend 30% off on all parts

I ordered several parts 03-23-2023 I was sent a contract to be signed via Adobe. Craft Auto parts found one item on ebay with brush auto salvage for 390.00 I paid 532.99. The item was not both parts I ordered. I was supposed to receive it on 03-26-2023 I did not receive it until 04-14-2023. The item was not had broken parts and did not include shifter linkage I had ordered. I returned what I had received. After begging for a return label. My USPS tracking number sent a verification email proving the returned item was delivered on 05-02-2023. I forwarded a copy proving it was received by brush auto to Craft auto parts com I still have not received a refund. I contacted them by phone. They are hanging up on me. I have reported them to the federal trade commission and I am disputing the transaction with my bank.

Great Customer Service! Jordan was my representative, Very helpful and everything done in a timely manner.

I greatly appreciate the service & satisfied the kindness of Mr Jordan & Also referring my friends in the future THANKS

I’m very thankful for Mr. Allen Peter for his good service and helping me with what I needed.

Craft Auto Parts is an awesome business. They have high quality parts for a reasonable price, And not to mention they really do care about their customers Kevin was amazing he helped me find the correct part for my 2012 Dodge Charger when the dealership couldn’t do so.I highly recommend this business and will continue to do business with them as well, I couldn’t be more satisfied!

We stayed in Neptune's Retreat Villa which was a 5 bedroom 4 bath home 20 minutes from Disney. The home was clean and well stocked. The pool was clean. Villa Direct was very responsive as this was a last minute rental. We would definitely use Villa Direct again.

I rented a property in Orlando FL for a Thanksgiving family vacation. The property was as advertised, clean, easy to access and in a perfect location for our needs. VillaDirect responded quickly to any questions I had. I look forward to working with them in the future if I return to the area.

We have just returned from a stay at Waterside Villa, Emerald Island Resort. This was our 3rd stay at a Villa Direct villa and our favourite villa so far. We've booked the same villa for next year as well and very pleased to have done so. The villa totally suited our needs and the location is perfect. It isn't overlooked and there are nice open views over water with a backdrop of bushes and trees. We found the villa to be clean and well-provided. But we must also extend our thanks to Villa Direct who we are very happy to recommend. On every occasion we have asked, we have found the company to be very responsive to our requests. We visit Orlando quite frequently and when searching for a villa we will always start looking with Villa Direct as our first port of call.

Stayed at Timeless Memories the week of July 4th. Started off by calling at 11:30 am to see if we can check in early and was told they needed to check with housekeeping and would call me back. Never received a call so decided to go check in at regular check in time. After noticing the house had not been cleaned and we cleaned a bit my family decided to go in the pool only to find out the heat we paid for was not working. The heater stated error. Called but since it was after hours on Saturday no call or response until Monday morning when I had to call them again. When I called they informed me the breaker switched and the pool was not heating. They sent someone over and said it was good to go. Then when we came back from the parks and went to use it again water was cold and wasn’t warm. After three days of going back and forth I was then told the spa did not have heat the owner did not pay for the conversion kit even though I was told it did. And since the pool was reaching 88-90 during the day the heat would not turn on. And they said they would just refund the cost of the pools. In between the time of dealing with the heat I had informed them The furniture was all stained and they sofas were falling apart. The floors were dirty and had not been cleaned. The house had not been dusted and the pictures they advertised did not look like the rooms. when I called to tell them the front door did not have a good lock and was half way off the wall, there were piles of dust on the vaulted window the bedding had not been washed the wood was chipping on their decorations and the cleanliness was not what I was expecting especially since I had to wait for housekeeping to finish cleaning to check in. I also had to pay for parking in a gated community which I found out after booking and this was never listed. Upon my final discussion with the management with Villa direct they stated they would offer me a one night refund since I was unhappy if I did not leave a negative review. That did not happen and then they stated the only way to give a refund was to send copies of my Id and I would have to sign papers stating me nor my family would leave a bad review. Very upsetting since I have rented from villa direct 1-2 times a year for the last 10 years and have never had this issue.

Thank you for making our vacation dream so enjoyable. We have been staying with Villa Direct for 10 years now and I cannot imagine finding the friendly staff and quality service they provide during our vacation, with any other company. If any issues arise, they are there to fix whatever the problem may be. I cannot say enough wonderful things about the amazing staff members we have encountered and will recommend Villa Direct to all our family and friends. Looking forward to another trip in October. See you soon

My family and I had a great time!! Everything was perfect! Very convenient to everything. Would definitely book again!!

We booked a villiadiect vacation home for our family of 10. a year in advance. When we arrived with found some furniture in disrepair and the dishwasher broken and unusable for the week. in addition the house was advertised as having access to a small water park for the kids and we found this closed. In addition to the hardship of 10 people and no dishwasher on vacation the kids were disappointed about the water park.

Great experience working with VillaDirect. The booking process was simple and the house our group stayed at was perfect for our two families. Fully stocked and ample room for everyone. The community was amazing and close to the theme parks. Professional and easy communication. Would book through them again!

Very happy with the service! Will be using again for next vacation!

I was a little anxious when we booked after reading some of the reviews on BBB – but everything went well for our stay and some of the complaints and reviews don’t appear to be about the same company!? We just stayed in Champions Gate over Christmas 2022, travelling from the UK. Booking with Villadirect was easy and we saved about $550 by booking directly with them compared to other websites with the same homes. Payment and the arrival information given was simple to understand and Lisa was very helpful when we called before our arrival. The check-in was easy with the information and directions that they emailed to us and the house was even better than the photos showed (it’s just been upgraded and repainted). We did have one problem with a TV in the house, but someone came out the same day and showed us how to operate the remote currently. We’re recommend them to anyone coming to stay in Orlando.

Professional and knowledgeable.

William is awesome. Walked me through the whole process

Service was helpful, agent was courteous and professional (Mr. Adam Conlon).

great, small issue resolved super fast, software as expected

Timely service and an easy to use product.

I had a problem with the registration. They responded within minutes and resolved the issue

after the purchase the company back up form my really old version would not reinstall so one of the tech's did a wonderful job and managed to get my company installed in the 2024 version. Thank you, Thank you so much for all you have done.

Great service

There was an initial problem. Response was quick and problem solved. Very satisfied. Thank you.

No product delivered

I just want to say a massive thankyou to Yvonne Cook. As a property manager she was attentive, responsive and always at hand to help me with queries and made the moving out process so much less stressful for me. I've never had to move out of a property on my own before and although it was daunting with a couple of teething issues she safeguarded me through the process. I just wanted to point out what a valuable asset Julie Twist has and I am sure it doesn't go unnoticed that Yvonne is a great member of the team.

Nahim was very helpful and had a very polite manor in regards to my query about the GSM system at Asia House. Thankyou very much, great service!

The service was first class and we sold our property within a week of advertising the same. The whole process was managed very well by all involved and Chris was particularly professional and epitomised the friendly, attentive and caring approach shown by everyone. We strongly recommend Julie Twist and would not choose anyone else if we were buying or selling in the future.

Excellent all the way through the tenancy Property Manager (Kelly) is exceptional at answering Sian in Maintenance is also wonderful

Darren Bolton from Julie twist inspired confidence straight away. He was engaging, professional and enthusiastic with a real passion for his job~ so much so he found us a great Tennent who fulfilled all our criterior in just a week and a half!

Very pleased with the speedy and professional service from Darren Bolton in the Lettings Department at Julie Twist Properties Manchester Office. Darren has been knowledgeable, helpful and very proactive.

Yvonne and Stacie work extremely hard, professional and demonstrate good quality communication throughout the whole procedure. I highly recommend JT for delivering high standards and professional service.

Acted on our behalf with a professional attitude and guidance, always one step ahead of the buyers to make our experience feel fully supported and gave us confidence.

We have dealt with Julie Twist since last year and continue to deal with them as our agency. We’ve had many maintenance issues that we had to wait over a week for just for someone to come have a look, such as a shower that’s constantly making a very loud and continuous noise. The shower went cold and we were told we had to wait. It took over a week, which meant we couldn’t have a shower for a whole week! Also, another issue was when we had moved in we found out that the bathroom door didn’t close and we have little young children. We emailed them previous times to ask someone to come fix the old window with no lock due to the dangerous situation because of our young children. They took months to come and put in a new one. Now we have an ongoing problem of the same issue with the shower, where the water has gone cold and the noise of the shower is nonstop. It’s so loud that you can hear it all the way down in the kitchen. It’s causing distress to our baby’s sleep and day naps as the bathroom with the noise is right next to our bedroom where the baby sleeps

Trustworthy and responsive agent.

Rapidité Qualité des articles

Commande passée le 25 février 2025, livraison annoncée entre le 28 février et le 1er mars, et toujours rien. Le statut est toujours en : "en cours de préparation". Je soupçonne que le produit ne soit pas en stock... Merci de me prévenir pour que je le commande ailleurs si c'est le cas. 2 messages envoyés via le site + un mail aujourd'hui, pas de réponse à ce jour. Je m'engage à modifier mon avis si la communication a lieu avec le site hardloop, parce que pour l'instant je suis très mécontente...

Leider muss ich mich den negativen Bewertungen anschliessen. Ich warte vergeblich auf die Lieferung einer bereits bezahlten Jacke und ebenso vergeblich auf Antworten zu meinen Nachfragen. Telefonisch möchte die Firma offenbar nicht erreichbar sein. Ich bin bitter enttäuscht und kann nur abraten, hier zu bestellen, möchte man sich unnötigen Stress und Ärger ersparen.

Je n’ai jamais reçu ma commande et l’on me dit que je l’ai refusée, alors qu’elle était censée être livrée en point relais

Tout est tellement long et laborieux avec Hardloop. Après m’avoir vendu un article que vous n’aviez pas en stock (contrairement à ce qui était indiqué sur votre site), je suis obligé aujourd’hui de reposter un avis ici pour être remboursé car vous ne répondez toujours pas aux mails (+ téléphone KO). L’article ne me convenant malheureusement pas, je vous l’ai retourné le jour même. Délai total depuis la commande = plus de 5 semaines ! Le délai hallucinant annoncé de 14 jours pour être remboursé est incompréhensible. J’ai patienté gentiment mais maintenant, je vous mets en demeure de me rembourser.

Le matériel semble de qualité. Je n ai pas encore dormi sur mon matelas ! Il se gonfle facilement et ne pèse rien ! En revanche, personne ne répond au téléphone...quelle que soit l heure ou le jour. Vous envoyez un message, 10 jours se passent avant d obtenir une réponse. Génant quand on attend cette réponse pour commander. Du coup, j ai commandé avant d'avoir mes informations !

Commande conforme et reçu rapidement... Je recommande..

Bonjour, j'ai découvert par hasard ce site et je ne regrettes pas mon choix, j'ai été bluffé par la rapidité de livraison et le très bon rapport qualité prix. Cordialement

Livraison ultra rapide. Le colis est bien emballé. Site à conseiller.

Produit Aigle commandé en 01/2025 en soldes, jamais reçu. Pendant 1 mois , Hardloop m’a fait patienter ( échanges faciles par mails) jusqu’à me dire que le vêtement venait d’arriver en stock et puis le 21/02/25 annulation de leur part pour rupture de stock. Pourtant le produit dans ma taille et couleur, mais plus cher, est dispo sur le site Aigle. Hardloop vend des produits qu’il ne maitrise pas, fait poireauter les clients et raconte des salades. Pas sérieux, pas honnête, pas professionnel de bout en bout.

Was initially wary of ordering from this company but actually there are a brilliant company to order from. Had a large custom made shape manufactured in scratch resistant Perspex. Came expertly wrapped. Really really pleased with product. I emailed the agent a number of times to clarify various things and emails were always replied to in a professional and courteous manner. Considering my order was small, they still showed great patience and professionalism. I would most definitely recommend. Would like to give a special mention to Kate Jones in Sales. Thank you so much for your help!

Was a bit nervous about using the company,with nearly 1 in 5 one-star reviews! Ordered 2 pieces of cut plastic for around the house. Order came in good time, expertly packaged , perfect size and well priced. Based on my experience , I would recommend the company.

Very pleased with the acrylic sheets I bought to protect bedroom cabinets. I asked for smooth edges and frankly it’s as good as glass without the worries of cracking. Quality is excellent and they arrived very well packaged and within the week.

Seem this inept company are unable to learn from their mistakes, just wish I had looked into them before wasting my time. First delivery - received wrong product Second delivery - received wrong dimensions Requested refund, told this would be processed and received within 5-7working days. Despite this, on day 8, No refund, got in touch yet again, told it would be received by end of day, still not received. Got in touch, AGAIN, only to find that nothing had been actioned all this time. I am finally back where I started over 1.5 months later. Such a shame that this company can’t put measures in place to prevent these basic errors from reoccurring. I’d be worried if I were an employee, with my livelihood at the risk of such endemic mismanagement.

This morally bankrupt company are complete charlatans. Took a payment of £45 without my knowledge as it was an undersized order ( who's ever heard of that scam) and despite their promises have never paid it back even though the order was cancelled 5 minutes after ordering and obviously never been received. You've been warned they are despicable, without any moral compass and by keeping a 77 year old pensioners money, somewhere lower than the gutter.

I am extremely disappointed with the customer service. It's been a week since I reported my damaged parcel, and despite sending four emails, I haven't received a single response. Their automated replies promised contact within 24 hours, but no one has reached out. This lack of communication and failure to meet their own expectations is unacceptable. I would not recommend their services based on this frustrating experience.

My order of acrylic sheets (to use as a wind protector on my roof terrace) came through promptly, and the quality was perfect.

would not deal with these again, we booked a order in January, two weeks after we phoned to ask where it was, answer was, it would be there in two day, a week later no plastic, another two days they said, another month no sheeting, they then must have read this review, it was delivered more or less in two days, two months after ordering, no apology or any thing, then, as time went on we had this phone call from the firm to say they had been taken over this Lady apologised after we went through all our complaints, said she would refund our PP of £9-75 yes it was put back in my bank three days later,

I had to order specialist composite ACM for a custom 4x4 race vehicle. For starters, these are the only guys willing to sell fireproof ACM one offs, everyone else has huge minimum quantities. Price was good and the item arrived very well packaged.

Easy ordering. Delivered promptly. Quality product

Ring lasted a year and it severely bent after being bumped on a shelf while worn, resulting in some gems coming loose. Loved how it looked but evidently low build quality.

All of the jewelry that I have gotten from here has been stunningly beautiful is beyond my expectation.

great products. I see this company from tiktok. It is awesome!!

Good company. Good products. Bought a very nice piece. Sizes are not quite right though.

We had service call eight years after our Ecohaus installation and the two gentlemen who attended were excellent! Polite, friendly and knowledgeable. Very impressed with the after sales service. Rob Vale

I confess, I am a grumpy curmudgeon, I hate it when people/companies promise things and do not deliver, however, I am always surprised, delighted and give credit when not only do I get what was promised, but I get excellent service while the thing was being done. This is the case with Eco Haus. I self-built my home and used their Internorm windows and doors throughout, not only was I delighted with the product but also the service and attention to detail. That was 5 years ago! Recently we had a problem with the back door because a seal was loose. Aimee made all the arrangements and communicated efficiently with us over times etc and Stuart, the engineer came out when promised, he was very polite, listened to the explanation of the problem, fixed it quickly and even adjusted the door slightly to account for settlement, wear etc since installation. All perfect again. Excellent!

Excellent company to deal with. Mike went above and beyond to ensure I got exactly what I wanted. Highly recommend.

We were impressed at two trade shows with Inter-norm windows. We placed an order for 9 triple glazed white UPVC windows at £9800 in February 2022 which was fulfilled in May. The quality of the Windows is good with smooth keyless opening tilt and turn mechanisms. The frames are solid and are finished well compared to cheaper makes of UPVC windows. We did pay for installation at £1500. The guys that came were professional in approach and finished off the external join to brickwork with Neoprene in one day which looks good. Customer Contact is reasonably good through out the process although you do get passed from department to department within Ecohaus so you feel like being processed like a sausage through to the end. You end up paying 95% of the cost before any delivery or installation takes place which gives limited opportunity for any problems. I would have these windows again and will seek a quote for the next building from Inter-norm Two big criticisms: First the contract they write is generic and electronic; there is no opportunity to question contract terms or change them some these terms are draconian and one sided. They even sign it for you! Second, you are asked to sign that you are completely satisfied on an I-phone the day that installation takes place, This is unreasonable; I believe this may infringe UK consumer protection rights and everyone knows that they won't come back to fix a problem if you find an issue the next day. Because of this Inter-norm, you loose two stars.

I went with these windows as they are one of the best on the market, a top quality product. The company was recommended by a friend and I was very satisfied with their service. The survey was thorough, communication was good and the fitters were excellent. Would not hesitate to recommend them.

EcoHaus windows , externally aluminium and internally wood installed earlier in the year have met all my expectations. I‘m absolutely delighted with them. The initial quote was competitive, the service and installation without fault just a hiccup with a final cill. I have no hesitation in recommendation.

Terrible experience using this company. I was sold sliding doors with cill steps and upstands to edge. Told on fitting it had been missed. From there it just gets worse. £38k later (which you have to pay upfront) I have leaking windows and a back door fitted at wrong height because it was incorrectly measured at the survey. The fitters were cowboys (all ex bricklayers they told me when I startedd to question their skills) and I understand they have all now been sacked. All windows very badly fitted, used poor sealant with lots of gaps. I've had to go and buy tubes of decent sealant and re-do most areas myself. Their one excellent fiiter - Pedro - I so wish we'd been assigned him - has been out to investigate the many problems and he's confirmed that incorrect protocols followed for fitting and very bad job. Pedro wrote a report but so far nobody at the company has contacted me with follow up/next steps. I have left a message, no call back. The only contact I receive is from their installations department who regularly email to ask if I'm ready to sign off! DO NOT USE THIS COMPANY.

EcoHaus installed 7 windows, a very large sliding patio door & a Raff-F Venetian blind system to our house. I am MCIOB & very experienced in construction. We found EcoHaus to be very attentive and offered by far the highest level of product understanding & advice of the 4 Internorm suppliers in the south of England. They also were the best price - the only company to fully pass on the triple for the price of double discount offered in 2020. Russ Hopkins on sales was great - very open about costs & Craig Luff (Director) was always there with in-depth technical help as we developed our specification. Internorm windows are high end performance & the product is European - made in Austria, thus a degree of reviewing of the product technical options is a useful undertaking, particularly if one intends to retrofit with these. Equally as all windows are made to order in a single factory in Austria (not 'under licence' buy a number of factories like many other similar products) it is quite normal for manufacture & delivery to take 10-14 weeks, even for Austrians... With Covid in 2020 that lead-in period did extend for us a couple of weeks as one would expect - not unexpected. If you want top-end performance, like anything else, a wait is to be expected. EcoHaus kept us well informed & all dates were kept to. Delivery was well organised & the EcoHaus fitting team was very polite & their work quality was exceptional. A tip - unless you are really experienced & strong don't try to fit these windows yourself, they are very heavy. It's a saving not worth making. For the first time I've slept in peace - no more suburban traffic rumble, the sound insulation of Internorm windows is amazing, and the heat insulation is too. The sliding patio door glides with almost no effort & the double sealed airlock at the joint between the doors is perfect - the best on the market, go check and see if anyone else can seal between the doors better...? I would have no concern in recommending EcoHaus & Internorm windows.

Outstanding! The moment we decided that EcoHaus Internorm were our chosen provider of windows,doors and bifolds for our self build it became obvious that it was the right decision.We met with Nick on several occasions at the Nailsworth showroom and nothing was too much trouble. Looking at our new home the quality and aesthetic appeal is there for everyone to see. The product is of course only as good as the those who do the fitting.The superlatives to describe Pedro and Josh are many. They really were outstanding! Their pride in what they do is unsurpassed,I have never met two craftsmen who were so meticulous in making sure that the quality product they were installing was fitted to perfection.Nothing was too much trouble it just had to be right! They were also a pleasure to have them working on our future home.It goes without saying that we recommend EcoHaus Internorm to anyone thinking of installing the very best windows and doors.They need look no further. An outstanding product and service experience.

avoid at all cost, the windows are lovely but it wont be worth the pain they cause

Du contact avec le commercial à la pause de la Veranda, AKENA s'est montré être une entité sérieuse maitrisant son savoir faire! Aujourd'hui c'est suffisamment rare pour être précisé.... RAS et le produit final est très vite adopté par la famille :-) Nous ne regrettons pas notre aventure avec AKENA. Le devenir d'AKENA est assuré si tous les chantiers sont de la meme qualité que celle que nous avons vécu. Top! Excellent produit! Nous recommandons! Bonne continuation.

Nous avons acquis une véranda de 20 m2 en 2019, installation et maçonnerie nickel, rien à redire. Par contre ma note concerne le SAV, car là ça se gate... Nous avons eu des fuites des gouttieres, lors des épisodes de pluies et dès le départ, des techniciens étaient revenus pour y remédier mais en vainc... Au fil des annees les fuites deviennent de plus en plus importantes, suite prise de contact avec le sav, ce dernier m'a répondu que les problemes de gouttieres n'entrent pas dans la garantie ! Une honte quand on voit le prix qu'elle nous a couté... Deception

Il y a des moments qu on aimerait revivre, AKENA me le rappellera. Une enseigne dont on a déjà entendu parlé.... alors ? Allons voir ! Pourquoi pas ! Il faut bien pousser une première porte derrière laquelle monsieur DA SILVA nous reçoit dans son univers, il me semble que je n'ai eu aucune place pour quelques questions que ce soit tant le contenu de son discours est plus que complet qualitatif et tout juste professionnel ... il parait passionné mais une chose est sûre c est qu il vous émerveille, vous projette, et vous donne l’envie …. Alors on signe.Le début de notre aventure ne s’arrête pas là, car, ce monsieur est couronné d'une équipe tout juste extra. En effet, une livraison programmée et avertie en temps et en heure, un partenaire tout aussi pro, je ne vous en dis plus.... Puis vient l'équipe de poseurs, et là c'est évidemment la cerise sur le gâteau. Un duo tout autant passionné, techniquement irréprochable et très professionnel. Le résultat est optimum … notre charentaise se fait un luxe …. grand respect et grand merci à toute l'équipe … allez-y 100% le Coeur léger. Moi je ne suis pas prête d’oublier cette luxueuse prestation.

Montata copertura con tetto scorre, si apre il tetto con un semplice telecomando ,materiale eccellente che risponde alle caratteristiche presentate in sede di ordine, squadra di posatori professionali, semplicemente fantastica

Achat d'une véranda de 15m2 Pose FEV 2025 Commercial à l'écoute, Il nous a bien aidé à préparer le dossier pour l'autorisation de travaux avec l'administration. il nous à bien conseillé et supporté pour adapter une solution qui nous convienne Le Métreur très professionnnel, il a anticiper les problèmes et a apporter des solutions techniques Les Poseurs sont très aimables, rapides et efficaces malgré la météo ingrate et on laissé l'endroit propre. . Je recommande vivement Akena , rapport qualité prix et service au top, on s'est senti toujours accompagné.

Parfait de la prise de contact, la remise et les explications du devis, du métreur, de la livraison et surtout de la pose avec une équipe très professionnel (j'ai été moi même artisan), sans aucun doute je recommande,

Commercial qui vient de nous rappeler en nous faisant une très bonne proposition. Nous sommes ravis. Merci encore pour votre écoute.

1. Commercial à l'écoute, de bon conseil pour trouver une solution qui me convienne sur les choix techniques de la véranda. 2. Métreur très sérieux pour mesures et dessins et détails sur les finitions. 3. Techniciens Poseurs gentils ponctuels organisés efficaces malgré une température négative durant les deux jours de chantier. ils ont respecté le jardin et on laissé l'endroit propre. 4. Service relations contact et compta parfait. Tout a été au top. SUPER VERANDA. Je recommande vivement.

Nous avons fait confiance à l'enseigne Akena pour notre projet de pergola bioclimatique. Ils sont à l'écoute du client et sont de très bons conseils. Les délais ont été respectés. Nous sommes très content de tous les corps de métiers de l'enseigne Akena. Les poseurs ont fait un très beau travail et laisse un chantier propre. Nous recommandons vivement l'enseigne à kena.

La pergola Bioclimatique est parfaite. Elle a été posée par une équipe efficace, sympathique et très pro. Le suivi de la commande par Mallaury a été également parfait ! Seul bémol, le fait que les modules électriques ne soient pas compatibles avec la Box Tahoma Somfy contrairement à ce que nous avait annoncé le Commercial... D'où mon étoile en moins...

I did not give Ilajak a 5-star rating because they have a few small areas to shore-up but overall, they provided an outstanding service that I highly recommend. I’m unsure of the criticism that was leveled by a previous reviewer, but what they have posted is absolutely not what I experienced. I traveled from the US to Istanbul for a gastric sleeve revision. I had a gastric sleeve surgery performed in my home country 10 years ago and due to a number of complications, the sleeve failed. I contacted Ilajak, noting the urgency of my situation, and was scheduled to have surgery within 2-weeks. I was already on a liquid diet so that made it possible to be scheduled on such short notice. I met with my surgeon, Dr Kanaan (sp), for evaluation and after a thorough examination, he recommended that I opt for a transit loop partition surgery instead of a gastric sleeve revision. Many doctors have simply performed the standard surgeries used in weight loss clinics, but this special surgery was recommended to produce the most optimal results. Everything was tailored specifically for me and after my questioning, I felt comfortable with his recommendations. My surgery was scheduled for the very next day and everything went well and I was not in any significant pain. I had a private hospital room that was well equipped. Meals were bought on schedule even though I was prohibited from eating for the first 48 hours. The nursing staff was stellar. The nurses really made me comfortable and were always available if I needed their assistance. My resistance to issuing the 5th star above is something that I discussed with the Ilajak team and so posting it here will not be a surprise. My only complaint was the lack of an itinerary. It would be nice to know what the schedule is for each day leading up to the surgery and what to expect. I was given notification by WhatsApp usually the night before an event to be ready for pickup at the hotel lobby at a certain time. It would be better if there were a printed schedule of what to expect each day, understanding that there may need to be some flexibility in the appointment times. Secondly, if an appointment is scheduled for 10AM, then the team needs to make sure that we are on time for the appointment. Oftentimes, we were told to be ready to go at 10AM but the driver would not show up until 10:15 or 10:30. Getting to the hospital and waiting for an hour since you were late, is not a good feeling and so I am with-holding that 5th star to give them something to work on. They can be much more organized with their scheduling and time management. Otherwise, it was an amazing experience. I had a wonderful team to work with. I did not get the feeling that they were about money. While that may be different for others, I did not get that feeling. Some services are more expensive than others but cheaper isn’t always better. I can assure you that for the money, I am extremely satisfied with the quality of services that I received. I will be going back to Turkey to follow up with the Ilajak team not because I have to, but because I want to. I want them to see the progress I’ve made and hopefully help reassure others that this is an excellent group to work with. I highly recommend.

El trato con la Srta Blanca ha sido excelente, la venta y los problemas lo ha solucionado muy bien. Gracias

Hemos comprado en varias ocasiones y siempre es un acierto, relación calidad-precio 10, servicio rápido y además con montaje y recogida, te olvidas de todo. Esta última vez hemos comprado un colchón con canapé abatible y es una maravilla.

Acabo de tener una experiencia surrealista con esta empresa. Me traen un canapé q no cabe por la escalera y se niegan a pasármelo desde el suelo a una terraza por política de empresa. El caso q se lo llevan y además me van a cobrar los portes. En mi opinión así venderán pocos productos. Ojo a todos q lean esta reseña, antes de pedir nada a esta empresa tengan mucho cuidado, todo pegas, soluciones 0. Surrealista, además había desmontado ya la cama, me han dejado sin cama. NUNCA MAS COLCHONES AZNAR, mención especial el señor q lo ha traído, todo eran pegas, ninguno solución, parecía q se quería ir a almorzar. Con ese operario pocos muebles venderán/ montarán, increíble su actitud, sólo veía peligro en todo q le he propuesto. Un fenómeno. Edito: en ningún momento me ha ofrecido la posibilidad de hacerlo por mi cuenta, es más, les he ofrecido la posibilidad de pasármelo ellos desde el suelo y yo arriba ( en altura yo ) en la terraza. No sé q peligro suponia eso para ellos. Lo único q he percibido desde el minuto uno q este señor no quería mover ni un dedo, todo pegas y ninguna solución. Vuelvo a editar: Muy bien me parece, ojalá todos los trabajadores estuviésemos igual de protegidos por nuestras empresas, buenos días!!.

Rápidos y eficientes. Llamé con varias dudas y las resolvieron amable y rapidamente. La cama nido llegó según lo previsto y cumple lo prometido. Repetiria experiencia.

Quería agradecer el buen trato humano y profesionalidad por parte de "Colchones Aznar", especialmente a Blanca, que en todo momento me atendió muy amablemente, solucionando algunos problemas que tuve en la primera petición que realicé a través de la web. Posteriormente siguió igual de interesada en informarme en otros detalles que le pregunté. En todo momento estuvo atenta y cercana, solucionando todo con profesionalidad y un ejemplar trato humano. He quedado muy satisfecho con su gestión, e igualmente agradezco el seguimiento e información que he tenido durante el periodo de recepción de mi pedido.

Ya no vuelvo a repetir. No tiene nada que ver lo que pides con lo que te sirven. Pagas por adelantado. El servicio postventa es para llorar. Sí devuelves la mercancía ellos retienen el dinero. Hoy todavía no han pagado la mercancía que devolví (un sofá de 1,40 cm cuando el que compré tenía 1,97 cm) mala calidad y mal terminado. Atención de vergüenza.

Blanca es una comercial eficiente y competente y una gran persona : siempre a la escucha de tu necesidad para proponerte el producto mas adecuado. Solo me falta probar mi colchón pero repito blanca es una persona con corazón y muy atenta gracias blanca y la empresa muy buena también 😘😘😘😘vuelvo a repetir gracias blanca

Desde el primer momento de contacto con el equipo de Aznar todo fueron facilidades, con la atención de Blanca constante y eficaz. Además hemos quedado encantados tanto con el colchón como el canapé. Totalmente recomendable!!!

Encantada con el trato recibido por Blanca. Muchísimas gracias.

EXELENTE Y TOTALMENTE RECOMENDABLE. Muy buenos productos y precios. La atención al cliente eficiente , eficaz y muy amables y educados !!

These supplements have left me constipated and in pain for days, will not take anymore and completely wasted my money

Arrived relatively quickly. Good vitamin but unpleasant smell which is really off putting and I do struggle to take it as a result as the smell seems to linger. This is the my journey tablet

Always spot on with delivery and customer service!

Been taking these to HELP with the 6 years I have been a cancer patient. Possibly need to adjust dose as cancer growing again . Trying all I can now to beat it as its terminal . Conventional and unconventional

My order arrived quickly and I was updated about progress all along the way.

Used multiple times and never had an issue. However my latest order still hasnt arrived. I’ve asked where it is but have not yet received a reply.

A week after ordering and, despite their website saying they dispatch within 1-2 days, my items haven’t even left the warehouse. I received a generic email from the company saying that my order has been delayed for at least another 10 days if not longer. When I contacted them personally, they didn’t even bother to respond. I paid a lot of money for a selection of vitamin supplements that I need to be taking now for the sake of my health, not at some undetermined point in the future when this waste-of-time company decide to get their arses into gear. Now I’m down about £49 with nothing to show for it. Avoid at all costs!

I am happy to use this product. It is good. I liked dealing with you.

Quick and so simple from ordering to delivery

Excellent communication and product always arrives on time. However would be nice to have free samples as I've been a loyal customer for so long

Excellent customer service, I highly recommend this company.

The product took far too long to arrive. I only ordered a cushion cover but it took 2 months to get to me.

Great service, thank you

Andrew was amazing when he came out, no question was too silly and he was so knowledgeable and happy to explain what he was recommending and why it would/could be better. He helped me go over my options and we came up with my chair specs together. Once the office had my order (and I remembered to add a belt!) and my deposit, off the order went to the manufacturer. Who managed to fluff up twice. First they sent the wrong chair, then the right chair with no back. Disappointed didn't cover it, but after Anna passed me on to Karen, she assured me she was chasing them and we were going to get it sorted, and Karen definitely got it sorted. It was a few months late, not due to Recare, but my chair arrived (thank you Andrew!) and it's perfect. I'm super happy with my chair, I couldn't have done it without Andrews knowledge and Karen chasing the manufacturer for me. Definitely worth the wait, even if I was beyond frustrated at points. Thank you so much guys.

Excellent service everyone always very kind quick and efficient

Excellent service and quality thank you 100% satisfied customer!

I ordered over 2 weeks ago and haven't recieved my sons rain cover, I will be contacting them in the new year. Hoping to recieve it soon as it was over £700

I've paid 650 for a wheelchair rain cover 2 weeks ago, still didn't receive it.

Very helpful and gave good advice to. Select the best scooter for me

Ordered ramp that said “in stock” so expected it by return. Still waiting nearly 2 weeks later so cancelled the order. Also no updates from this company, had to chase things up myself.

Zeer goed voor gelicht door de medewerker

Aardige man, deed netjes de metingen ed voor de aangevraagde dak isolatie. Maar wat er precies gebruikt word aan materiaal dat wist hij niet. Dat vind ik persoonlijk wel iets om te kun en vertellen vooral over de isolatie waardes van het materiaal.

Het ging in ons geval over het vervangen van oud dubbelglas naar HR ++ glas. Totaal van 10 ruiten. Het gehele proces is van A to Z uitstekend verlopen: goed advies, snel overleg met de glaszetter etc.De bijdrage van de gemeente direct van de factuur afgetrokken. Binnen een dag de aanvraag gedaan voor de overheidssubsidie ( kosteloos). Nog een extra pluim voor Beekman Glas, de uitvoerder; binnen een dag alles geplaatst, nieuwe hardhouten glaslatten, rondom gelakt( ook de kopse kanten). Een super team van vier man. Wij zijn zeer tevreden

Duidelijke offerte, behulpzaam Afspraak met vloer isolatie en glas bedrijf verliepen soepel. Er is netjes gewerkt

Ik reageer op de grote advertentie in het krantje met de titel ‘Ook moe van verduurzamingsgedoe’. Kom ik op die pagina via de QR-code en lees ik dan alle acties zijn afgelopen. Dat inspireert, niet dus.

Heldere uitleg & advies door vertegenwoordiger van "winst uit je woning" dd. 16.dec.2024. Gevolgd door een keurige indicatie m.b.t. dubbel glas en offerte m.b.t. bodem isolatie. Bodem isolatie werd dd.20.jan.2025 snel en vakkundig uitgevoerd door Lammertink isolatie.

We are very happy with the way erverything was managed. Both the first examination and with the execution of the work.

Goed en vriendelijk contact. Zeer behulpzaam en duidelijke uitleg.

Teleurstellend. Na aanmelding zouden er twee emails gestuurd worden. Daarvan is er maar een ontvangen (ook niet in spam). Huisbezoek was ok maar leverde niet echt nieuwe inzichten op. Het verslag was niet nuttig. De kostenraming was erg globaal en een stuk hoger dan wat de gemiddelde prijs was volgens google voor dit soort maatregelen. Er waren bij het huisbezoek ook verschillende opties besproken. Het was niet duidelijk voor welke optie de kostenraming was. Verder waren alle subsidies gebaseerd op de bedragen van 2024 maar als je dat verslag op 26 dec stuurt dan kun je op je vingers natellen dat je naar de voorwaarden voor 2025 moet kijken. Verder 2x twee vragen naar de helpdesk gestuurd n.a.v. het verslag. Beide keren werd maar een vraag beantwoord en ook niet echt correct. Tot slot werd er nog gesuggereerd om evt een warmtepomp te nemen en het extra stroomverbruik te compenseren door 3 extra zonnepanelen te installeren. Dan zouden daarmee de extra elektriciteitskosten opgevangen worden. Klaarblijkelijk is het nog niet doorgedrongen bij winstuitjewoning dat de salderingsregeling afgeschaft gaat worden en dat die warmtepomp vooral draait in de winder als er weinig opbrengst is van zonnepanelen. Alles bij elkaar een verspilling van eur 29 voor het huisbezoek (een bedrag wat overigens vooraf ook wel beter gecommuniceerd had mogen worden).

Vriendelijke mensen die met je mee denken en je verder op weg helpen

Min oplevelse hos Volkswagen Valby var desværre langt fra tilfredsstillende. Da jeg bookede tid, blev jeg telefonisk oplyst, at reparationen ville koste 1.700 kr. Men da jeg afleverede bilen fra morgenstunden, fik jeg pludselig at vide, at prisen ikke omfattede skift af pollenfilter, og at den samlede pris derfor steg til 2.300 kr. Denne ekstraudgift blev ikke nævnt på forhånd, og jeg følte mig sat i en situation, hvor jeg ikke havde noget valg. Derudover blev jeg lovet, at bilen ville blive vasket som en del af servicen. Da jeg hentede den, var den dog stadig beskidt, hvilket var skuffende, da jeg havde en klar forventning om, at aftalen ville blive overholdt. Jeg havde også bedt om en vurdering af bilen i forbindelse med et eventuelt salg, men denne vurdering har jeg endnu ikke modtaget, selvom det blev aftalt. Samlet set har oplevelsen været præget af manglende gennemsigtighed og løfter, der ikke blev indfriet. Det efterlader et dårligt indtryk, og jeg kan desværre ikke anbefale værkstedet. Det er meget godt i beder mig kontakte jer, men jeg har så ikke høre noget fra jer, efter jeg har sendt en mail. Det virker useriøst.

Må bare sige at selvom jeg generelt er ked af de mange problemer med min ID7. Og selvom kommunikationen i Selmer generelt kunne være langt langt bedre. Så er VW Valby et meget hjælpsomt sted og et fantastisk hjælpsomt personale, som virkeligt prøver alt hvad de kan at afhjælpe de problemer, jeg har oplevet med Weconnect og nøglefri betjening på min ID7. Tusind tak for jeres hjælp indtil videre VW Valby. Jeg glæder mig til vi forhåbentligt kommer helt i mål med bilen i det nye år

Havde en dejlig oplevelse ved køb af min nye bil en elbil første gangs køber fik en grundig gennemgang de 2 sælger i Valby har styr på deres ting virkelig flinke og tusind tak til Patrick så jeg kunne køre derfra med en tryk fornemmelse kan kun anbefale det sted hvis du skal købe en bil

God service Jeg har lige haft min bil til service og syn i samme moment. Alt forløb perfekt, og jeg fik desuden en god betjening - både pr. telefon og af medarbejderne i Valby :-)

Jeg havde bestilt tid til service, afleverer bilen kl. 11:30 og får at vide at den er klar senst kl. 15. Da jeg kommer kl. 15 for at hente den har de ikke kigget på den. Der har ikke været nogen information eller kommunikation om at der er problemer, hverken da jeg afleverer bilen eller efterfølgende. Sælgeren fortæller: "Vi har haft lidt travlt pga. af sygdom. Det beklager vi". Jeg spørger om de bare kan se på den nu. "Nej, værkstedet lukker kl. 15. Skal vi finde en anden dag?". Det bliver et "nej tak!". Det er en useriøs måde at drive forretning på og en arrogant behandling af sine kunder. Jeg vil forvente at en forretning af deres størrelse kan overholde deres aftaler på trods af sygdom. Andre steder håndterer man den slags ved enten at kalde en ekstra mekaniker ind eller få en til at lave et par timers overarbejde.

En virkelig god oplevelse fra start til slut. Servicen er helt i top og jeg har helt sikker tænkt mig at bruge Volkswagen Valby fremover.

God stemning i butikken. Flinke, hjælpsomme og servicemindede medarbejdere

We visited the show room in Valby several times and we were assisted by both Mathias and Patrick. They are both very welcoming, friendly and available. Comunication was clear and easy and especially they adjust delivery day to our needs.

Jeg er overrasket over den ekstraordinære service og personlighed, som jeg oplevede ved at besøge dem. I mit virke som håndværker, så har jeg igennem anden forhandler købt en Volkswagen, hvortil gennemgangen ikke var tilfredstillende. Jeg kørte forbi butikken i Valby, og blev mødt at Patrick, som uden tøven hjalp mig og gav mig inputs, gode råd og en kop kaffe. Dette må jeg altså sige, sikke en service, indlevelse og møde i øjenhøjde, selvom bilen faktisk ikke var købt hos dem. Dette skal man lede længe efter! Stor respekt herfra.

Købte en brugt bil af dem og hele forløbet gik super fint Min sælger Patrick var meget behagelig, jeg fik en lang prøve tur og efterfølgende blev mine mange mails med spørgsmål svaret inden for 30min. ud over det fik jeg en god pris for min gamle bil.Tak for handlen.