Can I give less than one star? Horrible. Horrible customer service. I spent almost $550 on 12/3/24 on a walnut desk shelf and a desk tray. Was disappointed to learn, from tracking my order status on their website, that my order would ship between 1/3 and 1/10. That’s over a month after I placed the order! On 1/11, per my order status, my order still had not shipped. I was never contacted by Grovemade. I called and never got anyone who answered, but had to leave a voicemail. No one ever called me back. I finally sent an email and did receive a response. I was told the desk shelf was unavailable. That was the first I had heard that. No one ever bothered to call or email me letting me know that what I ordered was not available. Their website did not indicate the walnut shelf was unavailable. I was not told if or when it would be. Rather they tried to sell me something different. After a couple of emails back and forth, I told them I wanted a refund. That was on 1/16/25. I still have not received my money back. Today is 2/17/25. I have now filed a dispute with my credit card company and will probably file a complaint with the better business bureau. So disappointing.

I requested to cancel the order because they hadn’t shipped it after two weeks, and I wasn’t willing to wait any longer. They claimed they finally sent it, but now it’s more than a month, and I still haven’t received anything.

Update 19/11/2024 Finally I got my product on 16/11/2024 it really it's looking amazing, Big thanks to Caroline and the team. From thefirst experience with this site, there is no credibility or transparency. I bought a large shelf on October 13th, and upon payment, the first shock of shipping from November 2nd to 8th, and before the specified shipping and delivery period has expired, there is no update and the false excuses begin?!! - I sent them an email to inquire about the status of the order, knowing that I know the expected shipping date and the response, of course, will be answered within 2-3 business days, and no one responded to me. - There are no updates on the shipment at all. - I contacted one of them in the instant chat on their website and asked him about my order, and the truth and excuses began to appear, and the words veiled with lies, we are a small team, and there was a delay in the large shelves, and when we receive them, they will be shipped to you!!. I told him when, and he said I do not have a specific date!! Which means wait until we benefit from your amount except for an unknown day, and he said that you will be answered tomorrow by official email, and of course he wants to end the discussion as usual. I advise against dealing with such sites that take people's money in this heinous way and they have no credibility & transparency. I agree with the people who wrote about this site negative things because it is a fact that I went through. 80% of those who advertised this product or site were paid or received the product for free, just talking lies. This is the art of marketing on the dark side. On the surface, it is something completely different, but in reality, after trying it, you discover the truth.

Total junk for the price. The wood was so poorly cut that the slots for the cork were totally off, and the cork was falling apart when I tried slotting it in. The instructions said to screw the shelf divider into the wood but the wood did not come with pre-drilled holes (said not to use screwdriver in instructions) and was too hard to use a screwdriver on.

Their website is quite fantastic. They sell their products with superb photography and a user-friendly layout. I purchased a Monitor Stand - wondered about the price, but decided I wanted something nice and worth keeping. I spent the $350+ [I ordered a wool desk mat as well] and waited for them to arrive. We were excited when they arrived, opened the packaging, and found assembly was required. Not a big deal, but it should have come completed for that price. This stand was a disaster. Cork legs, metal stand, and the wooden top. It came with very simple instructions, but this just did not fit together with any sturdiness. It's design was terrible, so cheap when put together- no way it could hold anything on it. It took me 2 minutes to unpack, 2 minutes to put together, then 2 minutes to want to pack it back up for return. So very disappointed. Never unrolled the wool deskmat since they were purchased as a matching pair. No return label - cost me $45.16 to return this. Caution anyone from even trying their products - because when you are disappointed, you'll be out $50-$100 for the shipping and have nothing to show, but a sick feeling that you have been had.

I received my order, it arrived fast, and was what I was expecting, but it has a minor issue. I ordered the walnut planter pots, but the metal inside the planter didn't correctly align with the wood. It's a minor inconvenience, but for the price I paid I was a little disappointed. I reached out to them over email about the issue, and as I waited for a response, I read these reviews which made me really worried. They responded really fast, and offered to send me a free replacement planter, and had it shipped out right away. They even covered the customs fees for the replacement order. I was stunned at how great their customer service was, especially after reading the reviews. The issue I had inquired about was very minor, but I'm happy to know that they stand by the quality of their products, and do their best to ensure you're satisfied. 5 stars, and definitely recommend Grovemade!

I drank the Kool-Aid and ordered the Grovemade shelf unit. Order came fast enough and well packed. When I took it out of the box, I saw some styrophone which I assumed was for packing. Turned out the styrophone was the actual legs for the desk shelf. The top is made of stacked plywood with a real oak veneer. Add the metal shelf in the mix and the unit was close to $600 with tax and shipping. To say I was underwhelmed is an understatement. I do not understand the rave reviews on every YouTube office makeover. How in the world can this mediocre unit be worth so much? On top of that my 32" dual monitors felt so high that I had my head cocked like I was sitting too close in a theater watching a movie. Uncomfortable for sure. I tried to accept my fate but could not comprehend what I received vs the cost. Didn't see the value. Didin't see the need for the premium price. To add the icing to my crumb cake, I decided to return the unit less than 24 hours after receiving it. I carefully boxed it up and took it to a UPS store to ship it back and get a refund. First mistake, Grovemake does not provide a return label. The unit has to be returned at my cost. I hated the unit so much, I decided it was worth the cost. Did not even hesitate. To my dismay, the cost to ship it back to Portland, Oregon from Chicago was $116. Yowza!! Second mistake, I was already out the $35 original shipping charge and now will lose $150 total for the priveledge of trying a medicre product. Don't believe the hype. The product is mediocre and you will never feel it is worth close to $600 with the extra overpriced $160 mid-tray. Skip it. Plenty of DIY videos on YouTube. Spread the word.

I'm going through what everyone else has mentioned regarding the problems with customer service. I placed an order on the 4th (the "order status" page said it was supposed to be delivered between the 6th - 13th), and I still haven't received it. I've emailed multiple times, and they keep saying they are going to ship it. At this point, I'm probably going to dispute the charge on my credit card.

Nightmare experience. Placed an order weeks ago total silence thereafter, multiple emails (unanswered) and phone calls to find out what is going on, just cancelled the order I hope they won’t take months to issue the refund. Never experienced such pathetic Customer Service. Looking at previous posts here they don’t seem to care a damn what customers think of them.

I would never suggest that anyone buy anything from Grovemade. The product I ordered was a desk shelf It took quite a while to be shipped to me and when I got it there were no instructions in the box and parts were missing...some screws. I corresponded with their customer service people only to find that customer service was not on their agenda. I wrote several times and got no answers after the first coupe of emails. They told me they would send the screws in 5-7 days. Why not just put a few screws in an envelope and mail them to me? I never got the parts that were missing. I sent a copy of my emails to the company founder. He never replied. I liked the way the product looked on line and the website seemed to depict a customer-centric company that had a nice vibe. Nonsense! They have totally abandoned me and I have never ever seen worse customer service. STAY AWAY!!! BTW, there are alternatives to their products on line at better prices and though I have not yet ordered from their competitors I am positive no matter what, I will receive better treatment.

Really terrible. We've been using a company Called Memset for over 10 years. IOMART bought them and it wall went downhill. This week alone our server went off 3 times because their system thought we had not paid, whilst simultaneously billing us twice on direct debit and card. Each time they profusely apologise but unable keep messing up. It's all automated with minimal staff or service.

We used to be with Bytemark who were bought up by iomart. Bytemark were excellent, but following the switch, support worsened and prices suddenly jumped several times with little notice. I discovered that we were being overcharged based on their own provisioning system but they didn't want to know. I changed our VPS spec manually and their system reduced our bills to what they should have been for a few months but then the price increases started. Each time, the increase was huge 9-10% and there was very little warning or option to do anything. Overall, I'd have to say that this company doesn't really care about its customers - just its bottom line and gobbling up the (better) competition. We've finally had enough and have migrated our services away to better AND CHEAPER competition...

Terrible company hosting hackers and spammers

Dealt with Melbourne which was an excellent experience, no service issues, billing issues and the team and staff were there to help not attempt to deceive the customer, Iomart on the other hand is a corporate animal, more interested in their share price and driving profits however this achieved. We dealt with them by default, they bought Melbourne and very quickly we saw the change. I am more than happy to share my email dealings with them, i ended up having to contact the CFO of the group who in fairness tried to help but once it was back to his subordinates I was back in the same deceitful spiral. You have been warned, these people need to learn a lesson, i believe they will only ever take notice if their share price tanked and then they would go back to the same ethos that the companies they bought had, a customer centric approach. Complete disgrace from the top down. Its very simple really, there is much better companies our there who can offer far better services without all the baggage you get with Iomart, try ANS in Manchester, much better and where we have now moved all our hosting.

Another ex Memset customer. Went from best in class to bottom of the barrel. Loads of random issues that are never explained. Servers taken down over Xmas period because of an error in their billing system (Their words) No support available till the 6th of jan meaning almost 3 weeks of downtime during which we started the move to AWS. No apologies. Cant email IOmart because I'm not an IOmart customer, GDPR etc. IOmart support rep cant deal with Memset customers and was equally as frustrated as me at being unable to help. Billing was duplicated so getting IOmart AND Memset bills with the IOmart bill being double, then triple my Memset bill. Phones at Memset are ringing out it took an email to the CEO to get things moving and sorted but I have no trust in their ability now. What a complete shambles.

We were a very happy Memset customer for many years, then they were taken over by Iomart and everything has gone downhill rapidly. Unexplained hosting outages which have taken an unbearably long time to resolve. Patchy and unhelpful support. Oddities with billing. Infrastructure shifts carried out in normal business hours leading to downtime. Overall a truly terrible experience. Will be moving away ASAP as they just don't seem interested in providing a reliable service or anything close to acceptable customer support!

Just had the cost of our server increased by 90% without any notice. The reason apparently is a new minimum charge per "chassis" type. Any servers on special deals are revoked. Response from Iomart customer service manager Tom Hughes was, would I like to proceed with cancelling the server. Arrogant and unhelpful customer service. Avoid. (Iomart t/a Rapidswitch)

Please stop spamming me with invoices. I have never signed up to your services. No response to any of my emails.

Botched Memset takeover Every element of the iomart takeover of memset has been a problem. Lost servers, double billing, support tickets get ignored and emails take days to get answered What is weird is they don't seem to want to be a hosting/VPS company, if you go to their website you see a load of marketing guff with no specs or prices. Something else going on?

Very professional and quick when dealing with my issue. Excellent customer service.

Debit my account before payday. You cannot talk to a live agent. You finally send an email and it says we cannot do anything about it. they charge a monthly fee too. This is not the first time either.

Charges a subscription but you still can’t immediately use creation required options. Before trial was up, I canceled and deactivated the account. However I have been charged multiple times since making the request and confirming the account was deactivated.

I downloaded the app like 6 months ago and still have yet to be qualified for an advance. My debit card is still processing. It also took 2 weeks to get a link to reset my password. Don't waste your time it's basically a platform to advertise and accumulate points for using their advertisers. Then you cash the points in for cash. 1200 points for $5.

I originally downloaded this app in 2022 and then uninstalled cause it said to contact support and I never heard back. I apparently forgot about this app until I was reminded about it and thought I'd give it a try. Lol. I downloaded it today and was reminded that I already have an account. I can't change my address or add my gender in the app. There is a section where you can connect various retailers, including Doordash and get points for those receipts. I had to connect Amazon, Walmart, and Target 3 times within 5 minutes cause they wouldn't stay connected. I tried adding doordash but it kept telling me that my login info is wrong but I even verified they're not. I sent cs 2 messages tonight asking about changing my address and about the retailer connection issues. I'm kind of scared to try to connect my other shopping accounts cause I don't wanna have to reconnect each one 3 more times. Klover does have a referral program to where you can get 2500 points if your friend signs up but I have no idea what the steps are to trigger the bonus, other than signing up. All the copy ref link says is: Hey! I've been using Klover to get free cash advances. Try it using my link to get up to $200 in free cash advance. Tip for consumers: This apps is technically a cash advance app that goes by your pay dates to give you an advance on your check and has a cash for receipts function. There is a $3.99 a month membership if you wanna use this for the advance.

Produit de très mauvaise qualité , ne correspond absolument pas à la description !! grosse arnaque !!

Today is the 21st Nov. I ordered a clock from this mob 26th Sep. I too didn't read the reviews. (Stupid). I have internet shopped for over 10 Years and have NEVER encountered such an appalling experience. I have now sent my 5th email asking for my money back. They appear to be thieves. I have given them until the end of the day to confirm my refund. If they give me some dribble about "we are checking" etc, I intend to do everything I can to shut this scam outfit down. There are laws protecting people from this type of practice and I will investigate and make it my soul purpose to see they can no longer trade. Grrrrrrrr. Very angry

Horloge commandée il y a 2 mois pas de nouvelles. Ils disent qu'ils vont l'envoyer a chaque fois que je l'ai contacte. Voleurs. N'achetez pas sur ce site.

Rubbish. I'm so angry. Guy called Kevin Parody I really need to smash his f#####g face in. Thought I'd bought a doors clock. Don't buy from this scum. Have contacted trading standards

I wish I had read these reviews before ordering from this company. However, I have now reported them to Trading Standards and Citizens Advice. I will take this all the way if I have to and would advise you to do the same. It's the only way to stop this.

Does not in my opinion even reflect the true violation this company have put honest buying customers through. I Purchased a Henry Vaccum Cleaner for £89.99 three months ago, received nothing and when I tried to contact the seller via the contact details provided it was a useless automated system. I have never been so disappointed and angry in all the years I have done internet shopping. This supplier was suggested by Google also to add to the scandal. DO NOT USE this website.

Still waiting for GHD straighteners costing £79. Email stating dispatched the day after I ordered, 30/08/2015. Not received - unable to contact via phone or email. Email asking me to review product on 07/09/2015 - reviewed stating not received - still no contact or straighteners. RUBBISH wish I had looked them up on here before buying.

I ordered GHD straighteners from this website a month ago for £78. I received an email a few days later stating that the item had been shipped, but I have still not received it. There is an option to track the item, but the link doesn't work, and when I have called and emailed I have not received any response at all. Not sure what to do next now really. I will try my bank for a refund, and try watchdog/trading standards. Keri Ross

My partner ordered a set of GHD Hair Stylers (£80) from this 'company' nearly a month ago. We received an email confirming despatch the next day, but a week later it still hadn't arrived. We have emailed and phoned them but got no response, multiple times, the telephone just goes straight to an answer machine. Save yourself some money and stress, do not order from the variety store as the only variety you'll get is nothing for your hard earned cash!! I'll be reporting this to Trading Standards.

I purchased hair straighteners for my sisters birthday a few weeks ago. Supposedly the item was shipped the following day. Since then I have had no further update, the gift has not arrived, the company will not respond to email and their phone line now seems to be down. It all seems to have been a massive scam. Now have the joy of trying to get my money back. Hopefully the police catch up with these people and put them away. Lets just hope we are all covered and that they have not got away with everyones money!

Das ist schlechteste PKV die es gibt. Finger Weg! Die Versicherung gibt lieber Geld für Gutachter und Gutachten und das nach meinem Ermäsen keine koryphäen, als die Leistungenszusage zu erteilen. Die PKV empfehlen einem schwerbehinderten Mensch der kaum 100m in 30 Minuten laufen kann, Fitness zu betreiben Aber die Versicherung braucht Geld um Commerzbank zu übernehmen. Finger Weg von der Versicherung.

Schlechter geht es kaum! Auch wir haben einen Vertrag vor über 20 Jahren bei der Central abgeschlossen gehabt, welche von der Generali übernommen wurde! Und auch ich kann die ganzen Kritiken bei der privaten KV bestätigen! Wenn man bedenkt, dass man monatlich für die private KV fast 1100€ zahlt und nun, wo man nach Jahren mal krank ist, kein Krankentagegeld bekommt, weil sie zu dumm sind zu lesen! Wahnsinn! Geht jetzt alles zum Anwalt! Warum übernimmt Generali andere Versicherungen, wenn sie nicht fähig sind? Aber pünktlich abbuchen ... das klappt tatsächlich! Finger weg von Generali!!!!

Ein Stern ist noch zuviel. Alle Kritiken zur privaten KV sind, nach Übernahme durch die CENTRAL, zu 100% auch meine Erfahrungen. Diese KV ist das allerallerletzte, schlechter geht es kaum. Die Bearbeitungszeiten sind unterirdisch mit grenzenloser Überheblichkeit! Finger weg von diese schlechten KV

Toll! Das beste Versicherungsunternehmen!

Ich habe eine private KV bei der Generali. Früher war ich Kinder der Central, die von der Generali übernommen würde. Die Bearbeitungszeit ist wirklich unterirdisch. Gleichermaßen nervig ist, dass immer wieder Teile der Leistung nicht korrekt ausgezahlt werden. Das bedingt wieder, dass man telefonisch Kontakt mit dem häufig nicht sonderlich freundlichen Kundenservice Kontakt aufnehmen muss. Das dauert und ist anstrengend. Generali setzt wohl inzwischen auch KI ein, um den Personal zu sparen. Immer wieder treten auch hier Fehler auf. Vorsicht bei der privaten KV der Generali, ich kann sie nicht empfehlen.

Ich bin nun bereits 25 Jahre bei der privaten KV der Generali ( vorher Central ) Ich zahle auch einen hohen 4-stelligen Beitrag und würde gerne erwarten, dass Leistungsabrechnung, welche vorher auch noch mit eingereichten Kostenvoranschlag von diesem Versicherer genehmigt wurden, zeitnah erstattet werden würden. Ich wartete nun bereits mehr als 3 Wochen, nach nachweislichen Eingang bei der Generali-Leistungsabteilung. Nun habe ich mir erlaubt, heute mal bei der Leistungsabteilung nachzufragen - die Aussage von einem überheblichen und extrem kundenunfreundlichen Mitarbeiter war " denken Sie, wenn Sie hier anrufen, würde es schneller gehen - ganz im Gegenteil - Sie nehmen uns die Zeit zum Bearbeiten der Vorgänge und somit müssen auch andere Versicherte länger warten - wir haben ja schließlich bis zu 28 Werktage Zeit, um Ihr Anliegen zu bearbeiten " ......... was ist das denn? Fachkräftemangel ist das Eine - unverschämte Nichtsnutze das Andere. Hätte ich nochmal die Wahl, würde ich mich definitiv für einen Versicherer entscheiden, bei dem der Kunde im Vordergrund steht!!!!

Eigentlich-10 Sterne. Wir haben das Auto abgemeldet und es wurde auf jemand anderen angemeldet mit einer EVB von einer Anderen Versicherung. Die Generali verweigert aber dies anzuerkennen weil es innerhalb der Familie zum Halterwechsel gekommen ist. Nun schickt Generali Inkasso welche völlig unbegründet ist. Gebt endlich den Rabatt frei , das geht garnicht! Das Auto wurde unter einer neuen EVB mit einem anderen Halter Angemeldet! Es tut garnichts zu Sache wie der Verwandtschaftsgrad ist. Wir überlegen uns mittlerweile rechtliche Schritte einzuleiten wegen Betrug und die Presse zu informieren.

Wenn ich Sterne abziehen könnte, würde ich -10 Sterne geben. Noch nie so eine schlechte Versicherung gesehen wie diese. Mein Freund hatte innerhalb seiner 5 jährigen Versicherungszeit 5 Unfälle, welche nur 2 von ihm verschuldet wurde. Die beiden Unfälle liegen auch sehr weit auseinander und waren nur kleine Kratzer am gegnerischen Fahrzeug. Ihm wurde anschließend die Versicherung gekündigt. Ich habe ein neues Fahrzeug bei der Generali anmelden wollen und wurde ohne Begründung abgewiesen. Auch wenn man per Mail, telefonisch oder auf anderem Wege Änderungen mitteilen möchte, werden diese selten bearbeitet oder erst viel viel später, wenn es schon zu spät ist. Aber selber bekommt man wöchentlich Post die nicht nötig ist. Im großen und ganzen ein sehr schrecklicher Service und Kundenfreundlichkeit ist dort ein Fremdwort.

Die Generali ist mittlerweile einer der miesesten Krankenversicherer in Deutschland, Gigantische Bearbeitungszeiten, Kürzungen, gigantische Beitragsanpassungen. In den letzten 4 Wochen hat man 2 mal eine Kürzung von knapp 4 € vorgenommen und auch noch mit unmöglichen Aussagen begründet. Einmal bezahlt man Zähne ziehen nicht, dass sei im Tarif nicht versichert, dann bezahlt man nur einmal die Betäubung pro Kiefer, weil das auch nicht versichert sei oder man kürzt einfach Medikamentenkosten, die bisher bezahlt worden sind und das irre daran ist, dass das die Gesamtkosten des Medikamentes günstiger geworden sind. Das ist ja heute eher eine Seltenheit. Wenn man dann eine fragende und deutlich Mail nach Köln schreibt kommt dann kleckerweise Post mit den Resterstattungen, jedes mal einzeln. So kann man natürlich auch das Geld der Gemeinschaft auf den Kopf hauen, indem man die Verwaltungskosten explodieren lässt, weil man 3x 4 € erstattet und dazu jeweils Post schickt. Andere Erstattungen werden gar nicht vorgenommen oder deutlich verspätet. Die Post kommt teilweise erst nach 2 Wochen hier an. Sowas spottet jeder Beschreibung! Der Kundenservice und das Beschwerdemanagement kann man eigentlich direkt nach hause schicken. Die haben gar kein Interesse am Kunden. Der stört eh nur.

Super Service Angerufen um zu Informieren das das Kennzeichen am zum 28.02.25 erneuert werden muss. Und alles auf dem Postweg erledigt. Super Service

Seit 8 Monaten muss ich praktisch alle 2 Wochen eine Abrechnung beanstanden, weil sie der falschen versicherten Person zugeordnet wird. Kommt dann eine korrigierte Abrechnung, enthält diese schon die nächste Fehlbuchung! Hinweise, dass Abrechnungen vom entsprechenden Rechnungsteller der richtigen Person zugeordnet werden sollen werden dauernd ignoriert. Sogar wenn der Arzt auf der Rechnung an zwei Stellen die richtige Verbuchung vermerkt, schafft es die CSS falsch abzurechnen!

Der Kunde sollte immer an erster Stelle stehen, leider hat sich die Kundenbetreuung in den letzten Jahren stark verschlechtert. Dazu kommen happige Preisaufschläge im 10-20 Prozent Bereich über mehrere Jahre. Man fühlt sich eher wie eine Melkkuh, die nur ausgebeutet wird. Die Kommunikation erfolgt nicht auf Augenhöhe. Versprochene Telefonate bleiben aus und Kommunikation ist schlecht – es ist typisch für einen Grosskonzern, der die Kontrolle über die eigentlichen Aufgaben verloren hat. Ich kann nur jedem raten, keine Verträge mit der CSS abzuschliessen. Den Mitarbeitern empfehle ich dringend, dieses sinkende Schiff zu verlassen. Ich hoffe, meine Nachricht erreicht viele Menschen. Ich jedenfalls werde in naher Zukunft alle meine Versicherungen bei der CSS kündigen!

Die wollen nur Geld aber wen es darum geht das man welches bekommen sollte hört man nicht's von denen. Rechnung von 2'000-. Bekommen diese sollte wir so schnell wie möglich bezahlen Wollten uns am Anfang keine raten Zahlung erlauben ,echt peinlich CSS ist wie ne Sonderschule

Jahrelang war ich bei der CSS Versichert nun ist aber Schluss. 12% Prämienaufschlag einfach definitiv zu viel. Für die Hausratsversicherung ebenfalls ein Aufschlag von 25.-, weil ich einen Schaden gemeldet habe für welchen ich Schlussendlich 50.- erhalten habe. Wer ein bisschen Rechnen kann merkt, dass der Betrag spätestens nach 2 Jahren durch die CSS wieder eingenommen wurde. (Wenn keine Prämienerhöhung erfolgt. Ironie OFF) Im Active 365 wurde die Vergütung ebenfalls massiv verkleinert. Ca. um 50%. Und dies alles für einen Kunden der in den letzten 10 Jahren 1mal beim Arzt war.

Ich empfehle diese Firma nicht, sie ist nicht seriös, wenn Sie zahlen müssen, muss es sofort erfolgen, aber wenn sie Ihr Geld zurückerstatten müssen, ignorieren sie Ihre E-Mails zwei Monate lang. Scham

Abzocke und schlechte Rückerstattung über Active App

Leider geht bei der CSS immer alles nur telefonisch. Ich habe online ein Angebot für eine neue Versicherung angefordert. Statt mir nach 5 Tagen endlich eines zuzustellen kam lediglich ein Anruf auf die Mailbox mit Bitte um Rückruf. Ich möchte meine Angelegenheiten gerne alle elektronisch abwickeln aber das war bei der CSS leider noch nie möglich! Schade, dann muss ich mich wohl wo anders versichern…

Der Kundenservice ist Katastrophe. Es ist erst einmal total schwierig telefonisch durchzukommen, auf Nachrichten erhält man ewig keine Antwort und dann sind die Antworten von verschiedenen Personen mit unterschiedlichen Aussagen. Ich kann die Versicherung auf keinen Fall empfehlen.

Unfreundlich, Personal geben falsche aussagen und sind frech am Telefon. Sehr Teuer und nicht dankbar das man über 30 Jahren dabei ist. Kann ich nicht weiter empfehlen.

Laut, keine Rücksicht auf Verschwiegenheitsklausel Kundenunfreundlich

Do your research on this company, I wish I had. I made the assumption it was made in the US. It is made in China and very poorly I might add.

Shipping took long. When it finally arrived, it was too big. I also could see it was cheaply made and would be ugly even if it fit properly. So I asked to return it for a full return (as per the so-called guarantee.) Really terrible experience. FYI: The email response comes from an off the wall name. It looks like spam that you don't want to open. When I finally did look at it, it says I haven't responded so they might close the ticket. Bottom line, they will not give you a full refund. Best advise, always buy from a trusted source.

I don't understand the good reviews about Luxysense. The bra took a long time to get to me. I knew it was cheaply made as soon as I took it out of my mailbox b4 I even opened it just from the weight of the package. I wear a DDD/F. It was a flimsy, cheap bra from China. Of course way to small. Customer service is awful when and if they decide to read or answer any of your emails. They claim if you're not satisfied you can return it within 30 days for a full refund. Don't believe it. Not only did I have to pay to have it shipped back, they didn't refund all my money. Also the bras you see on they're website isn't what you're going to get. DO NOT BUY FROM LUXYSENSE!!! Not sure on the date I ordered so I'm just guessing mid July probably before

I purchase one of there Bra's it said 100% money back guarantee, they don't pay for the shipping. Their bra's are cheap, poor quality, just plain old horrible. Oh and don't believe the 4.9 reviews on their website, it's really 2.9. Their customer is just as horrible was their bra's, they are bad spirited, nasty, and the lady hung up me. The name they have you to send the product back to is Shophelp.

I ordered bras and when they came they were too small. I have to tell you how refreshing and wonderful it was to deal with this Company. I would definitely feel good using this company.

Rating: zero Do not support this small business. I placed dining table order and received after 4pm months since they ship from China. After waited long, I got broken top piece. I did not want to wait for replacement since I did not have patience to wait another 4-6 months. So I asked for return. There return policy change constantly based on owner’s mood. Their service is pathetic though price for products on high end. Initially, I thought we should support small business rather than order to room & board, but I got hefty amount to support this guy. I’d never ever recommend this business at all.

I ordered a 36 B and received it marked 2XL …

Don't order from this company, Moona Bra was very cheap material and although I sent my measurements the bra they sent was about 3 sizes to small. Made in China and very cheap cotton used. No stretch. Of course they do the routine of sending it back to China or taking 50% off. Neither one works as they do not return any money and costs to much to return.

Shipped broken items knowing that it was damaged.

Came out 5 days ago and quoted a price to replace a part on my fridge. Paid a deposit and was told they would be out on Tuesday , no one showed up. Called them for 2 days finally got someone to answer the phone and was told they would be here today. No one has shown up and can’t get anyone to answer the phone or call me back. Customers beware!!

Excellent service from Superior appliance service in Pta North.Fast and efficient.Fixed at home fridge/freezer.Didnt cost arm and leg for fix.6 months guarantee. Thanks we will definatally call when other appliances break down. Salome and Brian van Heerden 20/8/202=

My experience with this so called 'company' is terrible. My dryer has been sitting in the middle of my laundry room for over 3 weeks, waiting for the repairman to return with the part I PAID for. I have at least 5 different phone numbers to contact them, but the phone either cuts out, or they don't answer. I contacted them via online connection, using a different phone number and they phoned me immediately. When I explained my situation, the 'customer service' guy told me he would investigate and get back to me....which he didn't. I have emailed 2 different contacts with the company, with no response. After a few goes at this, I have given up. Doing a little more investigating, I discovered their physical address in Regina is actually a VACANT building. In Regina they go by the name, 'Superior Appliance Service of Regina', when in fact, this is just a cover name for 'Appliance Repair Expert'. I am sure that all of the positive reviews they have on various sites have been written by their team of fraudsters. If you have high blood pressure.....AVOID THIS COMPANY AT ALL COST!!

Superior Appliance Service: A Masterclass in Deceit and Incompetence! My recent encounter with Superior Appliance Service has been nothing short of a horror story, revealing the stark contrast between their website's claims and the grim reality. The bold promises of "adequate prices," "9 out of 10 problems solved after the first call," and "fast, reliable, honest service" are nothing but a cruel joke on unsuspecting customers. The supposed guarantee of "all work and parts guaranteed for your peace of mind" is a slap in the face. The shocking discovery that someone employed by Superior Appliance Service, Thomas Freer, engaged in fraudulent activities, demonstrates that peace of mind is the last thing you can expect from this company. In a jaw-dropping phone conversation, I was informed that Thomas Freer had vanished with money stolen from the company and numerous clients. This revelation not only exposes their false advertising but also underscores their complete lack of control over their employees. Despite my attempts to address the issue, the company has demonstrated a staggering level of incompetence and a blatant disregard for customer satisfaction. Benjamin Orier, the technician, shamelessly attempted to deflect blame, and efforts to reach management have proven futile. I never anticipated leaving such a scathing review, but Superior Appliance Service has left me with no alternative. Even law enforcement suggested this course of action to protect potential victims. Consider this review a public service announcement: steer clear of Superior Appliance Service. Their deceptive practices, lack of accountability, and overall incompetence make them a prime example of what a service provider should not be. Save yourself the headache and look elsewhere for honest and reliable service. If I could give zero star, I would.

Absolute fraud. Do not call them.

Beware of this company! Our experience with them has been nothing short of a scam. After contacting them for an appliance repair, a technician claimed a special-order part costing $500 was needed for the fix. We paid promptly, but the company failed to deliver the promised service. Despite numerous calls, we were repeatedly transferred or hung up on, making it clear that this is a deliberate tactic to avoid accountability. What makes this situation even more infuriating is that we sought a second opinion from a legitimate company. To our surprise, they fixed the issue by simply cleaning the pump, and the replacement part quoted by the scam company never needed to be replaced. Our advice: steer clear of this company at all costs. Save yourself the frustration and potential financial loss. It's disheartening to see such unethical business practices, and we hope our experience serves as a warning to others potential financial loss. It's disheartening to see such unethical business practices, and we hope our experience serves as a warning to others

it was thin scratcy very uncomfortable/ .they put this comforter and sheets and bedskirt and pilows in a plastic container and squeezed it so much it had a million wrinkles they could not be gotten rid of i would have had to taken it to the cleaners and paid more money to have it pressed they are terrible customer based company i personally will never buy that brand again.so now i am stuck with having to buy a container to send it back in this is all very unfair fo me as a customer i am 80 and have a hard time to do this but this is a good lesson for me never never again.

Ordered basin tap - paid - 2 days later, received e-mail with a Tracking Number , but DHL online tracking says it doesn't exist. The link sent me to "17 track" which isn't a distribution company, just a supposed tracker. Appears sweethome247 is a scam company. complaints go unanswered. Will be taking up with my bank in attempt to get my money back.

Don't buy nothing from them ...Rude your packages will be wrong ...They don't care at all ...And they will say they are closed early plz be aware this is a very bad service

The products I received were not as ordered. Customer Service were polite and quick to reply, but would not give me a full refund, so I have lost my payments.

I purchased a shower set that was not correct. My contractor told me immediately, I sent it back with their label and they state they can not find it because their warehouse is a mess. They will not send me back the $419.00 that I spent. It is December and I sent this item back in early October.

Absolute garbage company! It's been over a month and they havent shipped my product and refuse to give me a refund. Do not buy ANYTHING from this company.

This company doesn’t appear legit. Read their customer reviews of products; they tend to all sound the same and have to be bogus. The website has a lot of errors and spelling issues and …. they don’t reply to customers or even verify orders. Super shady! Super shady. I canceled my orders right away after I saw the website more clearly. So glad I caught it right away.

DO NOT BUY ANYTHING HERE! Total scam. I purchased some bathroom faucets here, after receiving them, I realized they were way bigger than listed on their site and would not work for the bathrooms. I’ve attempted to return these, but it is impossible to get a response. They keep messaging me “the American warehouse is having issues.” I don’t really care? Just send me a return label? Also won’t give me any instructions on how to make a return, won’t answer any emails, and won’t answer phone. The “return policy” on their site is a total lie and the product I received weren’t correct. I’m now out money for 3 faucets that weren’t the right size.

I bought a bathtub from them, and the tracking app didn't work. I called the phone number and someone who spoke very little English answered "hello" and kept apologizing without being able to helping me and there was no one else to talk to. I was told I would get email confirmation about when I would receive the tub, I never did. I finally asked for a refund and one month later I still haven't received it. It is by far the worst customer service

Worst company I have ever seen for customer service. They claim my bedding has shipped even though UPS has no record of the package. Sweet Home does not reply and Amazon will not give me a refund because Sweet Home claims the bedding is en route. Do Not work with this scamming company.

DO NOT USE this company. I paid a 50% deposit (which was hard work to agree (they wanted total fee up front) after many weeks of trouble. eventually got their appointed fitter who, after a couple of months eventually tuned up and proceeded to demonstrate how useless and incapable they really were. Glass was wrong size, damaged tubes, broken fixing, Broken tiles promises after promises but ALL LIES. 9 months later yet more lies the job is sill not finished. Bear Metals WILL not be getting the balance of their invoice and the appointed fitter will Also NOT be getting payment. One star is one star to many.

This company works with The Range. Went to the Range who gave me a phone number. Does not exist. The Range needs to extract this company from it's Web site.

Customer service is rubbish returns complicated. Poor company avoid i won't be using them again 😢

Do not use this company, there are far better out there. Customer service is terrible, when you do eventually manage to speak with someone they are unable to resolve the issue, but somebody that can will call you back... Countless calls and emails and nobody did. I ended up getting my problems sorted with a different company (thank you Handrail Supermarket). SHS are an utter shambles, please do not part with your money.

The old company that went into administration absolutely shafted us, and messed us about for 8 months after we had paid in full. The new company to be fair, have now just fitted the system and it looks great. Compliments to Ben Pritchard and Gavin Owen who fitted the system. Nice lads, very helpful and clearly knew what they were doing. To be clear, I’d have reviewed the old company at a zero, and the new company a 4 maybe.

I have used this company twice - once in late 2018 for a glass/stainless steel balcony balustrade, and once in november 2019 for a stainless steel and wire balustrade . Both times the product has been great. On the first occasion, we had excellent service, and everything arrived on the date promised. The second time last year, we had to wait a long while for delivery ( a month more than originally told), as various components were not available. However, they slightly changed the design in order to source the components, and so eventually everything arrived. Upon construction, we thought we may be missing some "cable holders" and Jo at customer services was very good , sending them out the next day even though the new design did not necessarily actually need them . It was worth the wait. Hilary in Norwich

The company sound like it’s been going through change. The one thing that stands out is the team. I didn’t receive my order but had paid. This was a concern. Once explained and been assured the customer service and delivery was outstanding. Emma was very straight and thorough and Jo was a standout, call backs follow through calls a true, genuine and rare experience of customer service that I’ve experienced for sometime. Whatever turbulence the company has been subject too, the results and resolutions are being driven by new ownership and the team! Full marks and thank yo oh for looking after me so well. Craig Beswick.

They have had my previous review deleted saying it was fake but the real reason is because i gave the md’s number out, well ive heard they have entered administration after ripping all these people off, so here is his number once again for you all 07769 707093 Andrew Robinson is his name, if you have paid by credit card contact your card issuer and you should be able to get your money back that way

BEWARE... WORST COMPANY AND EXPERIANCE EVER. THEY TAKE YOUR MONEY AND 6 MONTHS LATER YOU NEVER RECEIVE YOUR PRODUCTS. This business and people that work for it are clearly and completely inept and void of any responsibility, trust, honesty or compassion. They pass the blame and buck from one another if they haven’t left as many do. They give you the wrong emails to send to and come out with many many lies as to why they can’t come to the phone or deal with your problems while you wait. In a meeting, on holiday, out is the office, that n another call, person had left, off for bereavement and don’t know when they will be back and so on and so on. They never return your emails or calls and then come up with excuses as to why they haven’t seen them. They promise to deal with the issues and then fail to deal with any of them. One even told me you will find the company directors phone number on trust pilot, which I didn’t, although I did find so many poor reviews slating everything about this company. I paid two deposit sums over for 3 balconies. My original order was back in Aug 2019 and it’s now the middle of Jan 2020. They took my money and promised a 5-6 week turnaround. Since they took my money they have never given me a fitting date although I have rung and emailed on many occasions. Excuse after excuse and till finally I took some advice and demanded my money back having given a deadline for a fitting date and had still not had one. Although I eventually had an email promising me my money back after several weeks of chasing again I’ve still not had it. Today I was told the owner had to give it back even though I’d been through accounts and customer services to do so. Apparently he’s off or missing without action. Give me my money back you thieving crooks as I’m going to creat a forum and go into every social media platform to tell my story and have another place for people to tell everyone what dishonest lowlife criminals you are. I’ve already contacted my MasterCard and have spoken to trading standards. I’ll be sending my experiance to watch dog and rogue traders too and obviously informing the ombudsman. WARNING!!! NEVER USE THIS COMPANY AS THEY WILL STEAL YOUR MONEY AND YOU WONT HAVE ANYTHING TO SHOW FOR IT

I purchased a glass balustrade to surround our swimming pool in 2016. The quality of the components was good and the install went well apart from a shortage of components that they had to send me twice to fit myself. In March 2019 I paid a deposit for a second balustrade to match the first which i was happy with. However, communication within the company was really poor and despite many chases and emails we did not achieve installation until August 2019. This time the install did not go well as angled panels were not accurate and again there were missing components. The freelance installer did his best and finally got the panels installed and the company again promised to post us the missing parts for us to fit. I chased the production manager Paul Bayley for 2 months by email & phone but he would not reply so I never received the missing parts. Such a shame as the product is basically very good. The organisation within the company is a shambles and they do not reply to emails unless its about money. I would advise anyone looking for Balustrades to try another supplier unless they are prepared to collect the goods and install themselves. John Wright, Surrey tel 07710 721072

This is my second Optimum watch. The first one after about 2 years if that just went haywire, the timer just stopped or changed time during the starting sequence. the second after less than 3 months use is leaking with moisture getting into the screen and misting up the display

Sorry to say my 2012 sailing watch has packed up after only 3 years of Sunday morning racing. It took it to Vasilliki on holiday and the salt water must have done for it. It seems to have leaked through behind the face somewhere as I could see condensation inside the glass. I sent it back and they confirmed that it was cattled. They offered a replacement at £25. The original was twice that and considering it was only used for about 3 years on a fresh water lake once a week, I think it is bad value, so I will look elsewhere for a replacement. Some other guys at my club have cheap casio type watches that seem to last for ever.

This company takes 20% of the contract between you and the customer. It threatens and coerced contractors on the back end. And threatens them to keep quiet about the 20% markup they force. It also pretends it is a General Contractor that has a right to the customer and plays that as a down right lie. As it is simply a lead service and payment service provider. It makes up bad reviews on contractors to kick them off their platform. It is a matter of time before class actions and lawsuits bring these corporate demons down. If you a lawyer look into them.

Terrible and inflexible customer service. They used to offer ice melter buckets throughout the entire winter. Now, they only offer them at certain times. They claim to send out emails about it that do not always get received, even when their flawed system says that they were. I can attest that I never received any of these emails. Regardless, their inflexibility is really not good customer service. They do not care about the convenience of their customers. They are only looking to make things easier for themselves. Then they shut down the conversation and ignore you instead of perhaps finding alternative ways to make the customer satisfied. Customer satisfaction is not their priority. It's a shame as now we have to go spend more money to get ice melter elsewhere when it would have been free due to our Jiffy+ membership (which we've had for years and will be cancelling if Jiffy continues to refuse to do the right thing). Rosita claims the promotion has ended but it's hardly a promotion if their customers don't actually get the emails. But I must be a liar. Now they've gone and cancelled my subscription before I actually asked them to do this. I guess that's the easy way out for them. They don't want to actually work toward finding a resolution. I would suggest that if you are looking for a company that provides good customer service and is willing to show flexibility, that you look elsewhere. To respond to the Jiffy owner's reply: I did not have a conversation with their team. I had Rosita implying that I was a liar and making baseless claims followed by fake empathy. Then she just started ignoring me. Your resolution was to refund me money (and that's fine) but you didn't ask before you CANCELLED my account. I had said that I might have to. I didn't say to actually cancel it. In addition, I had credit on my account. That credit is now gone. Where did it go? You are unwilling to acknowledge that the error may have been on your end. This is the SECOND time that this has happened this year. The first time, you did the right thing and got ice melter delivered to my house. This time, you adamantly refuse. I did not receive the email and Jiffy made no effort to ensure that I did this time, given the trouble I had during their first promotional window. TERRIBLE CUSTOMER SERVICE. And now they have blocked me from chatting with them on their app proving that they are unwilling to have a conversation. They keep saying the same thing a conversation. They are unwilling to address my concerns at all. Not a good look.

Horrible. Never sign up as a customet or pro. A waste of your time

I bought 3 packs of heavy duty plastics cover and non of them are proper, the far end tear apart when you trying to cover. I was given damaged plastic as the far end is not even straight. I can even use them.

No show or call. I have waited a week on rheir repair of my refrigerator. They never called or showed up. After reading their reviews they seem to have a habit of these actions.

Jiffy is easy to use but heaven forbid something goes wrong, customer service is not helpful whatsoever. Customer service will be unable/unwilling to assist with even the simplest requests. I have used Jiffy 4 times, but it only takes one bad experience to make me to never use them again. The professionals I have encountered have been reasonable and professional but I can’t say the same for customer service unfortunately

I came in for help with a headlight, which I didn't know they did and one of the guys who worked there named Mark was very courteous kind and helpful

The technician came unprepared to rectify the problem. Hugely disappointed with the service. 96.3FM how can you with full conscience let them advertise on your radio station? The technician said they would return the next day ‘crickets’.

Non professional wasting time, I am contractor, 13 years I am doing renovation WSIB Libality insurance licence more than finish 100 project referans builders paper I have But I don’t understand 2 years try to login but I can’t I don’t why not professional app company

Just for fixed two burner of our old stove, it was charged over $600, unbelievable! we can buy a brand new stove with this money! the problem is, they didn't ever tell you about price ahead before they starting it or doing it, just charged your credit card after everything, it is like robbery!

Missing livestock. Telephone message full. No answer. Items shipped in non insulated box in small bags probably with air not oxygen packed. fish suffocated. No reply from Live Aquaria despite emails. Very poor service. Never again.

Ordered fish and snails from them on December 26th and they decide to ship it on January 9th, the worst weather we have had in three years. The package was never delivered and they sent me an email saying they would refund my money, but they never did. If you try to call them it’s at least a 3 hour hold time. Most recently they were not even accepting calls and saying their mailbox is full. The last fish I purchased from them was a naso tang that was disease ridden and died in three days. Before you purchase anything try and call them. They will not answer the phone. That’s all the proof you need.

Missing fish in my shipment. No answer on the phone :(

First fish was shipped Dec 30 for delivery Dec 31 but was sent out too late and FedEx held the package through New Years Day and delivered Jan 2. Fish was DOA. I don't think it would have survived even if delivery was on time as it was poorly packaged - water bag was wrapped in newspaper and a single heat pack in the hot. Phone LiveAquaria immediately and they gave me credit and ordered a replacement Flame Angel. The second angel arrived overnight Jan 7 and again DOA. Water was extremely cold, single heat pack and poorly wrapped. I used to order from Live Aquaria back before they were part of Petco and never had any DOA and many of these fish lived in my tank for many years. Things have changed and I will not order fish from LiveAquaria again.

This place saved me thousands of dollars in lost money!!! I have 12 tanks set up and running in my house. I have a long list of fish that I plan to buy, spanning from freshwater to saltwater of all types. If you know anything about fish then you know you cant buy them all at once and dump them in your tank. You have to phase them in. So I was planning to spend thousands of dollars over several orders. Well Live Aquaria was SO BAD on my first order that I will NEVER DO BUSINESS WITH THEM again. This place engages in false advertising to start. They show fish In Stock when they aren't. They appear legit on the website but that's where it stops. The website will go so far as to say "If you order by this date then your fish will ship on this date and your order will arrive on this date. Seems pretty straightforward, like it should be because lets face it. Their job isnt hard. All they have to do is advertise what they actually have and then ship those out when they are bought....That's it......But NONE OF THAT IS TRUE. They have no idea what they have in stock. Thet dont keep the website updated. Michelle and Sheila over there that "answer the phones" (After being on hold for 2+ hours) are LOADED WITH EXCUSES. No one there takes responsibility for the clown-show / scam they are running. SO MUCH IS WRONG with this place. Like I said, They saved me thousands of dollars in lost money. STAY AWAY - GO ANYWHERE BUT LiveAquaria

One order placed and out of the six Cichlids only three survived. There were two bags, one contained three electric yellow cichlids that had enough water in it to support 1 cichlid and the other bag had 3 blue peacock cichlids which had enough water but they were all males so one had his tail fin chewed off on arrival. Bag #1 electric yellow cichlids with two DOA fish. Water was horrible smelling and there wasnt enough to support three fish for a 24hr period. I filed a claim after i did their acclimation steps. They did get back to me with credit for the two E yellow cichlids. Bag #2 there was plenty of water in this bag for three nonterritorial fish but not when you have territorial fish like cichlids so one of the fish arrived missing most of his tail fin. I still acclimated them all and was not surprised to find the one damaged fish dead within 24 hrs. I filed a claimed right away and have heard nothing. I filed a second claim and have heard nothing! This company had standards back when it was Drs foster and smith. Now it seems to be run by people who dont seem to care. Never again will I order from them. Also they ask who packaged the order. Maybe this is something they should know and why should we tell them this information. They obviously dont care enough to do anything about it based on how they ignore their own claims! Hey Live Aquaria get back to me before i have to do a charge back because you dont follow your own guarantees! Order Number: A4214371

Three out of six fish were dead on arrival. There was not enough water in the bag, not enough air in the bag and the water was dirty. It smelled bad when I opened the bag. A couple days later another died. The two remaining has ich.

Just to let everybody know DON'T PURCHASE FROZEN FOOD FROM THIS COMPANY!!!!! I purchased $278.42 of frozen food (16 oz flat pack Krill (9)& Plankton (9) on July17 (last week) and the mourns placed it in a cardboard box with out any dry ice to keep it frozen. Well I live in Florida and by the time the shipment got to me it was melted and they refuse to make my order good!!!!!!!!

I order a Unicorn tang for 200 on 5/28 and they said it would arrive 5/30. Its 5/30 and my fish has not arrived. I called them and they said a bunch of excuses. They said it would arrive 6/4. It's 6/4 and no fish. I called and they said the same excuse. I still don't have my fish. Never shopping here.

I have sent several emails & spoken with their CS on the phone. I currently have no aquarium, so I have tried, unsuccessfully, to remove my information from their data base. There is no way to remove it from their website. I called and walked through this with CS. She told me I had to delete it, so I explained, as I tried, yet again, unsucccessfully, to remove my data, that the site will not allow me to do so. I was assured they would get back to me with a resolution. It has been over 30 days. No matter how many emails I send, they tell me it is up to me to delete the info. There are too many hackers out there & I hate having my data sitting on a website I NO LONGER USE!!!

Expression du besoin : cuisine BUT : remplacer un frigo encastrable. Mais plus de cuisiniste BUT à Granville donc je les appelle pour vérifier avec eux au téléphone s'ils peuvent faire l'intervention. Personne au téléphone : pas de souci, on a tous les modèles de frigo. Le jour de la visite : c'est bas de gamme, il faut tout refaire : c'est plus de 3000€ Non ce n'est pas bas de gamme c'est une cuisine BUT de 14 ans en état impeccable avec des portes même pas bancales. Conclusion : un autre professionnel lui sait faire l'intervention. Ne perdez pas votre temps avec eux. Ne savent pas s'adapter, ils veulent travailler avec leurs cuisines.

Le 30/1/22 nous avons commandé une cuisine modèle symphonie N1 pour 24066€ très bien conseillés par M. Tiphon le concepteur très à l’écoute de nos besoins. Livraison prévue pour le 24/6/22. Nos déboires ont alors commencé avec des côtes mal prises et donc une cuisine inexploitable … mais le chèque de solde aussitôt encaissé. Le poseur n’est revenu que le 9/9 pour modifier et relever des anomalies à reprendre (alignement évier, étagères four abîmées, cachés manquants , Porte frigo abîmée,…). Apres plusieurs relances auprès de Karel qui gère les interventions, nous prenons enfin possession de notre cuisine le 24/11/22 soit 5 mois après son paiement final ! Heureusement que nous avions une cuisine d’été pour palier à cet inconvénient. M. Tiphon nous avait dit qu’il nous ferait une attention (un porte serviette pour le meuble sous évier), mais rien! Il nous avait vanté le professionnalisme des poseurs et du service commercial… personne nous a contacté malgré les problèmes rencontrés, ils ne vont jamais reçu de demande d’avis pour évoquer notre satisfaction sur leur site. Fin, octobre 2023, soit un peu moins d’un an après la prise de possession de notre cuisine, le meuble situé au-dessus de la plaque de cuisson a commencé à gondoler, et ce malgré l’utilisation de la hotte. Problème de conception? Problème de groupe, pas suffisant ou trop éloigné de la plaque? Nous sommes donc rentrées en contact avec notre vendeur Arthur Bonnet, Cannes, Mandelieu (la société Casanova) afin de rectifier le problème. Sans réponse, et après plusieurs relances, trois mois après, on ne répond que cela intervient suite à une mauvaise utilisation et pour parfaire le tout « que l’installation ne présente pas de défaut de conception. Néanmoins, une hotte aspire de l’air et non pas de l’eau. Qu’il convient de retirer l’excédent d’eau (vapeur) qui se dépose sur la façade après utilisation de la plaque de cuisson »…. À croire que nous sommes stupides !!!! Devant ce manque de considération, nous sommes intervenus auprès du service client du groupe début avril qui n’a pas eu plus de considération, nous répondant au mois de juillet, après plusieurs relances que le revendeur ; la société Casanova Arthur Bonnet cannes Mandelieu ; nous avait déjà répondu en février. Mais quel sens du commerce !!!! Qu’il s’agisse d’Arthur Bonnet Cannes la société Casanova (qui porte bien son nom) ou de la maison mère d’Arthur Bonnet où sont fabriquées les cuisines (cuisine Design industries) située dans le 85…. Ils ne sont pas du tout dans l’empathie. Nous avons tous les atouts pour faire un recours car la hotte est en retrait de la plaque de cuisson et donc forcément la vapeur attaque le meuble positionné au-dessus. Il s’agit bien d’un défaut de conception , la hotte devrait recouvrir toute la plaque. Cependant les frais engendrés par cette action seraient supérieurs au montant de la reprise du meuble où est intégré le groupe hotte. À défaut, nous postons aujourd’hui cet avis qui permettra aux futurs clients d’être plus vigilants que nous l’avons été. M. Mme Russo Clients et consommateurs, déçus 😞

Cet après-midi, visite au magasin Arthur Bonnet de Pérols. J'ai fait le tour du magasin, 2 vendeurs étaient présents, très absorbés par leur dossier !!!! Aucun accueil , aucun bonjour , ils n'ont pas levé le nez de leur bureau. Tant pis, c'est dommage, j'irai voir un autre cuisiniste !

Je me bats depuis 1 an et demi pour un défaut de pose de mon four Micro-onde. Le service consommateur ne fait que nous prendre pour des c**. Depuis plus que 1 an et votre « Expert » n’a pas de RDV !!! Vous avez combien de litige en cours en fait ? Mais en fait, avez-vous en vrai un « Expert » dans votre boite ? Il ne me reste plus que la voie judicaire avec vous. J'ai acheté une cuisine à prix d'or pour le Made in France et la soi-disant qualité et le SAV. J'aurais dû acheter de IKEA beaucoup moins cher avec une vrai garantie.

Je suis allé chez Arthur Bonnet dans la zone du Luc à Dechy, on m’a très bien accueilli en m’expliquant tout le projet qui allait se mettre en place en précisant ttes les étapes , de la conception à la livraison, cela semblait très intéressant, le commercial ventait son expérience et son professionnalisme. Il m’a dit que le rdv que ns allons fixer allait prendre presque 2h….. Il m’a reçu qq jours après, le rdv a duré 20 mins, il m’a dessiné sur une feuille de papier son idée ( intéressante), il m’a dit qu’il allait travailler dessus et qu’il reviendrait vers moi 2 jours après…. Au bout d’une semaine j’y suis retourné, il m’a dit qu’il y avait un oh de logiciel et qu’il me préviendrai par mail des q ça serait rétabli, 10j plus tard j’y suis retourné à nouveau, il m’a dit qu’il y avait tjs un pb de logiciel……à ce jour, 2 mois après j’attends tjs son devis. Énorme manque de respect et de professionnalisme pr une enseigne digne de ce nom. Le commercial était le plus petit des 2, je ne connais pas son nom sinon je l’aurai écrit parce qu’il s’est littéralement foutu de moi, c’est inacceptable

Une grosse arnaque cette enseigne , c’est plus ce que C’était … Acompte de 5000€ laissé cuisine pas livré .. aucune nouvelle 👍 Ce sont des voleurs . Merci Arthur Bonnet ne changer rien .

Pratiques décevantes de tous ces "pseudo" ARTHUR BONNET. Si Arthur Bonnet assure 30% de la commande, il ne s'agit que du mobilier. Si Arthur Bonnet réclame la totalité de la somme avant la livraison, il ne s'agit que des caissons+portes+plan de travail+crédence. Accord entre A.B. & le magasin "franchisé" UNIQUEMENT (transfert de propriété). Car ces modalités ne peuvent s'appliquer au Client qui fait poser sa cuisine par le magasin avec qui il signe le bon de commande, sur lequel apparaît également électroménager, sanitaire, électricité, plomberie.... matériel non fourni, donc non garanti par A.B. Car si le poseur endommage un meuble quels sont les recours. Par contre, le Client peut exiger avant signature les Assurances R.C. décennale, garantie de paiement. Idem pour les intervenants. Ce qui éviterait tous ces désagréments. Pour la signature d'un contrat il faut être deux, donc vous avez la possibilité de modifier le contrat qui vous est présenté afin de le rendre plus équitable et éviter certaines clauses qui peuvent être considérées abusives. Certes, toutes ces enseignes qui profitent de la bonne renommée des anciennes entreprises, se cachent derrière cette bonne réputation n'est pas gage de sérieux et ne présage rien de bon pour le Client. Difficile, lorsque l'on franchit le seuil d'un magasin de penser à commencer l'approche par "vous montrer votre K.BIS ou INPI" Jusqu'à quel point, c'est légal ARTHUR BONNET au dessus du pas de porte, puis en tout petit dans un coin une adresse mail reprenant certaines informations du franchisé ?

Grande enseigne à la foire de Paris, j'achète une cuisine sereinement chez Arthur Bonnet. Je prends une cuisine toute option, le vendeur me fait croire à une promo exceptionnelle mais il n'en est rien, je paie le prix presque normal pour la gamme arthur bonnet et quelques mois plus tard, le magasin situé dans le 94 est en liquidation judiciaire. Je l'apprends par hasard en allant sur internet, j'appelle donc le service consommateur qui m'informe qu'il s'agit d'un indépendant qui utilise et vend la marque Arthur Bonnet et qui a la possibilité de représenter la marque à la foire de Paris sans que la marque elle même soit responsable. Arthur m'a proposé de prendre en charge 30% de la cuisine mais je perds tous les avantages de la pose et de l'électroménager. J'ai préféré perdre mon apport plutôt que de travailler avec une entreprise qui a pour partenaire des escrocs. C'est apparemment une pratique répandue dans le milieu. Donc à tous ceux qui me lisent, il vaut mieux éviter d'acheter à la foire de Paris car je me suis rendu compte que les cuisinistes en magasin pratiquent aussi de belles promotions

Mauvaise expérience globale. Les quotes ont été mal prises, ce qui a entrainé un retard et le fait que certains éléments prévus n'ont jamais pu s'intégrer dans la cuisine. La hotte n'est pas adaptée au piano de cuisson qui était là avant l'installation de la cuisine. Le plafond est à présent noir au-dessus de la hotte. Une bouteille de champagne devait être offerte, je l'attends toujours. En guise de compensation, nous avons eu droit à un blender déjà utilisé, avec encore des traces alimentaires à l'intérieur. Nous avons écrit au siége d'Arthur Bonnet. Le délai moyen de réponse fut de plus d'un mois. Mon dernier mail en date du 22/08 n'a toujours pas reçu de réponse. Ils l'indiquent très bien, Arthur Bonnet, ce n'est pas le gage de qualité, puisque ce sont des franchises indépendantes. Comme je l'apprendrai par mail, "le service consommateurs est là pour trouver une conciliation, une médiation dans le cadre de votre requête " Traduction : On ne peut rien faire, débrouillez vous. Je ne recommande pas cette agence, nous sommes très déçus de notre expérience.

Je suis très déçue de la qualité et du SAV ARTHUR BONNET au bout d'un an les tiroirs se referment mal certains rails ont été changés d'autres j'attends encore depuis plus d'un an j'en ai fait mon deuil. Certaines charnières sont déjà rouillées et mon îlot central s'est déjà renversé 2 fois en ouvrant les tiroirs. Auparavant j'avais une cuisine DARTY de bien meilleures qualité

J'ai du changer mon préparateur solaire en juin j'avais un Atlantic depuis plus de 15 ans par un de Dietrich UNO 300 BSL. Vous prenez trois douches et plus d'eau chaude. C'est parfait quand vous êtes 5...je suis vraiment déçu car ce n'est pas comme ça qu'on vous vend le produit Je n'ai jamais eu de soucis avec l'ancien. Je le déconseille vraiment pour le prix et posez Bien toutes les questions avant installation si vous ne voulez pas être déçu comme moi. Produit a éviter si on est une famille de plus de 3....

Depuis 6 ans que ma chaudière est installée (MCA 35), voilà la 4ème fois que je suis censé changer le Corps de chauffe qui se dégrade rapidement. De ce fait, il faut à chaque fois désembouer le plancher chauffant. 15° dans la maison alors qu'on demande 21°. Et chaque année, le même problème qui revient et l'attente de la réponse de DD. Mais je ne compte pas payer un 4ème corps de chauffe. Matériels à fuir...

Catastrophique, honteux.... Le SAV De Dietrich n'est d'aucune aide, ne propose aucune solutions. A fuir absolument....

Payer pour avoir des renseignements techniques sur un produit, quelle honte

Une catastrophe! Appartement équipé d’une chaudière de Dietrich mcr 24/28 depuis 2018 et c’est une véritable arnaque. Nous sommes depuis embêtés en permanence et ce malgré un entretien plus que régulier puisque nous devons faire intervenir un réparateur très très fréquemment ! Code erreur 05 , baisse de pression …. Tout et rien qui fonctionne. On remplace les pièces mais le problème n’est jamais résolu. On a changer de réparateur il n’a pas non plus réussi ! Ils testent les pièces, tout fonctionne parfaitement et ça recommence quelques jours, semaines après : la chaudière se remet en défaut. Notre locataire n’en peut plus et à juste titre et d’ailleurs nous non plus. Après avoir regardé différents forums sur internet, le problème est récurent sur cette chaudière !!!!!! A quand une solution de la part de cette marque ?????

Fin 2019 j'ai remplacé une cuisinière De Dietrich qui m'avait donné toute satisfaction pendant 30 années par une nouvelle cuisinière induction DCI 1594 X, similaire au modèle DCI1583X de 2024. Moins de 5 ans plus tard, le four est HS, l'afficheur reste éteint et les commandes tactiles sont inopérantes. Quel exploit pour ce modèle haut de gamme ! En bonus, son prix est passé de 979,30 € en 2019 à 1499 €. Avant de l'acheter, prévoyez le prix de la réparation : 140 € pour le diagnostic + le remplacement des cartes électroniques pour plusieurs centaines d'euros... Et ça pourra recommencer ... Vite un bon petit plat pour vous réconforter, tant que ça marche ! Client, il ne m'a pas été possible de mettre un avis sur le site DARTY : CQFD et bon appétit PS pour nos députés adorés : une garantie minimale de 5 ans pour le gros électroménager, ça serait bien pour cette foutue planète mais très mauvais pour le GROS business

Mon lave vaisselleDe Dietrich installé il y a 12 ans par Schmidt est tombé en panne. Par le passé, les réparateurs venaient et le réparaiznt sans avoir besoin de mon intervention. Maintenant, le réparateur exige que je retire la plinthe de l’intégralité de la cuisine pour pouvoir intervenir. Comme je ne sais pas le faire, je demande à avoir un réparateur qui sache le faire mais on me répondque c’est à moi de le faire et quand je demande pourquoi avant je n’avais pas besoin de le faire, je n’ai pas de réponse. J’ai tout de mêmepayé 129 € pour que le lave-vaisselle soit toujours panne depuis début septembre 2024

Nous venons d’équiper une grande cuisine moderne sur maison neuve avec 3 fours de la marque (dont 1 vapeur) et une grande plaque à induction. Nous avons eu un problème sur le four vapeur (fumée marron et fuite d’eau qui a abîmée notre mobilier cuisine ) des le 1er jour d’utilisation…. Aucun SAV nous avons attendu plusieurs mois et au bout de 5 mois ils ont envoyé un technicien…. Mais aucune solution propose juste de nous dire qu’il y’a avait un problème de fabrication sur ce modèle…. J’aurais du lire les avis ici avant d’investir dans une marque que je croyais encore prestigieuse…. Mais ça c’était avant il y a bien longtemps sans doute. Des dizaines d’appels téléphoniques, des mails et jamais de retour ni de rappel de De Dietriech. On nous ballade de service en service de quoi prendre des crises de nerfs . Ensuite problème sur panneau de contrôle du four traditionnel et la aussi aucune réponse pro du SAV. Plus aucun mode d’emploi en papier …. Ça clear la petite cerise sur le gâteau…. Au prix de leurs appareils ils pourraient imprimer un peu de papier (plus pratique à l’usage en cuisine). Bref Marque à fuir car sans SAV aucun et une grand méprise de leur clients…..

Impossible to use the controls on the induction hotplate if your hands are wet. Do not buy it!

Mes parents ont acheté une plaque à induction qui devait bénéficier d'un remboursement de 80€.... Déjà ça a été compliqué pour faire la demande de remboursement parce que le site ne fonctionnait pas et il a fallu envoyer plusieurs mails avant d'avoir une réponse avec un lien vers un site qui fonctionne.... Mais le pire, c'est que le virement a été fait mais seulement de 50 € au lieu de 80 € !!!! C'est de la publicité mensongère et c'est lamentable !! Donc Dedietrich plus jamais !! Et encore plus quand je vois les autres avis ici concernant la piètre qualité des appareils (pourtant excessivement chers) et du SAV.

Do not purchase from this fraudulent/ scam abundant so called company. Products are fake/ copies and are not acknowledged by the official manufacturers such as lindeberg/ Titleist etc. Customer service is a sham and the business is operating on a model of criminality and deception.

Do not I repeat DO NOT buy from this company

DO NOT USE THIS COMPANY!!!!!!! I've bought a pair of New Balance Trainers and was sent the wrong size. I have chased this up a number of times, but the only contact website address doesn't work and email's bounce back. I have an email of the correct size ordered but now have a small size that do not fit. I've wasted so much money :(

I ordered a box of Pro v1s. to be used as prizes in a competition in June. Last week I met with some of the winners who informed me that the balls were fakes!!! fakes!!!

BE WARNED DO NOT USE THIS COMPANY! All their products for sale are fakes from China hence the reason for long delivery. You are paying good money for fake products. Unfortunately I had to live with what I bought as any form of contact with this company was ignored. No exchange or money back even though this is promised on their web site.

Still scamming everyone !!! trading standards and the police have been updated! PHILL COLLENDY - what a low life ... name of the man who thinks it's ok to sell fakes or not even bother sending any items but just stealing peoples money

Do not buy from them as they sell fake products. Requested to return the Uggs I purchased as they were clearly fake and was told to send them back to Spain for a full refund or get 50% off a further purchase. Requested a UK address to return them to which I was provided with but when I didn’t receive a refund I was told the Uggs weren’t eligible for refund. I contacted my bank who investigated this with Visa and they have refunded me on the dodgy companies behalf. DO NOT BUY

Bought something and returned as not correct size returned tracked and signed for 27th May . Repeated unanswered emails asking where the replacement goods are No response -no contact details so am thus far out of pocket for the goods bought and the costs to return it . Anyone out there know how to contact these people ?

They take your money and dont send goods. Do not buy from this company. You cant get hold of anyone and the emails are fake. scam scam scam.

Was actually worried having looked at the reviews however I dont think this company deserves all this backlash from impatient customers. They do have a either 10/14 working day delivery policy however there prices are decent and if you are happy to wait then you should buy from here. I ordered a longchamp bag as a birthday gift, after I read the reviews I panicked and emailed, although got response after a day or two I still got a reply in the end. Order was delivered within the time frame given and product was authentic and good quality. No issues from me, dont be afraid to purchase just because of the bad reviews.

Thank you for the wonderful service! My wife and I moved in without any problem.

I got an online quote for conveyancing which was fine. Then came the spam. Phone call, texts, emails without an 'unsubscribe' button. More like a boiler room operation than a professional company.

This company has young girls who exhibit poor communication, inflated quotes and lack of follow-up.

We used Ownit to purchase a property and all I can say is save yourself a whole lot of angst and use a different business to do your conveyancing matters.

Totally frustrating experience. Settlement was on the 13th of December. Our over payment of over $28K took over a month to be paid back. Numerous calls made with little action made. Still to this day we have not received a final statement of accounts after asking more than 10 times. Loads of excuses made and blaming other conveyancing companies for their lack of follow up. Find another service provider that is customer focused.

Avoid at all costs!!!!! Totally useless bunch of amateurs. Every piece of communication is automated and they don’t even bother to personalise the emails with your name or information. Felt like I was acting on my own behalf the entire time. Complete waste of money. Never again.

To say the least they are nightmare to deal with, they call themselves professional which I don't think they know the meaning of it, they call themselves exceptional customer service which they have proven over and over they are otherwise. They settled our to buy property without our knowledge and to make the matter worse ignored the very important contract's special condition so burdened us with potentially a faulty property. No communication and no one own to the blunder they made, we are still to receive settlement documents after a week. Absolutely stay away from this firm at any cost as they aren't what they claiming to be, not at all.

This conveyancing firm is a nightmare to work with. You get emails constantly 24/7 and you can never speak to anyone when you ring up. Since settlement of my new property I have been sent an overdue council bill in my name when I didn’t even own the property at that time. I have rung and you guess it no one available to speak to me. Still waiting for a call back 24 hours later. Very unhappy client who will be getting legal advice on this matter

Coming up to six months after settlement and I'm still over $1,000 out of pocket because Ownit won't Own the problem they created by paying six months rates in advance - without any consultation (or perhaps thought). Can't find a 'complaints' email address - and I've emailed the relevant staff often enough to no avail. Perhaps this will get some appropriate attention? You have my number ...

In my opinion TERRIBLE SERVICE! Miscalculation of conveyancing cost us $615.37 extra. Very hard to contact for help! Tried to double charge us for some fees. When asked to fix up stuff up of conveyancing they gave us the runaround and then just stopped taking our calls. Could not run a chook raffle. AVOID.

Their warranty is non-existent. I bought an airmattress from Walmart, and it started deflating after 3 use. So I contacted Intex online for 1 year warranty. First, their email system is so terrible. You cannot respond to their response email so you would have to go back to their website and rewrite the same thing everytime you need to respond about the same issue. On the first email, I specified what product and where I bought it with my address and everything. It took them 4 emails back and forth just to tell me that I cannot get a replacement because warranty does not extend to their products bought thru other retailers. Most people buy intex products from Target, Walmaet, Costco and Sams, not from their website. What a scam this company is. I will never buy another product from intex.

INTEX products are making my life so much easier. The quality is decent, the delivery is always fast.

Servicio pos venta de 10 Compre un spa y se averió a los 2 meses me puse en contacto con ellos y me solucionaron el problema mandándome recambios si coste alguno muy contento GRACIAS

Purchased the largest above ground pool they sell. Took over a month for delivery. Set up went pretty smoothly. Filled pool and started filter and salt chlorinator per there very minimal instructions. Filter worked fine but no chlorine was being generated by the salt system. Sent inquiries (only half wete answered) to the company but got suggestions that made no sense. Salt level was perfect as was the pH. They told me not to put regular chlorine in as it would damage the already non-functioning salt system. 4 months later I still have no solution. They are running me in circles by asking for photos and videos multiple times. I had to empty the 55,000 liters of water because it was all algae and bug ridden. Going to cost alot to fill again.

Nefastos! Son unos sin vergüenzas. NO COMPRAR. Pensaba que era un firma de prestigio y cuidadora con sus clientes, pero todo lo contrario. Compre un colchón de alta gama y me llegó uno que no aparece ni en su web, supongo que descatalogado. He intentado comunicarme con ellos de todas las formas posibles, email, teléfono, whatsApp y no hay manera, ni de que lo cambien ni de la devolución y temo de quedarme sin colchón y sin dinero. Por favor, lean las reseñas y no compre, tarde o temprano esta marca y todos sus productos se fulminará por la mala reputación que está generando a todos los clientes.

Tengo una depuradora de arena, necesito una pieza y no soy capaz ni de hablar con nadie ni que me respondan a los e-mails el servicio posventa no existe una deception

Tras 3 años y poco de uso de la piscina, en los cuales 1 año no fue utilizado, el estado en que están los tubos de la piscina es de vergüenza, llenos de óxido. De los tubos caen trozos al suelo, de hecho la piscina por alrededor habían trozos pudiéndoselos clavar mis hijos. Les pasé le incidencia a Intex y me responden: ** El fabricante estima que, transcurridos 24 meses desde su compra, cualquier fallo que pueda surgir no será de fabricación, si no que puede darse por el uso o cualquier otra causa ajena a la producción del producto. ** Entiendo que el producto pueda tener una garantía de 2 años, pero es que esto es una vergüenza, tras 3 años de uso, cuando la garantía ya ha pasado que el producto esté en estas condiciones. Esto no es por mal uso, esto es por MALA FABRICACIÓN O POR MALOS MATERIALES EMPLEADOS. Encima me dicen "Le facilitamos el link de los repuestos de su producto" Claro vuelvo a comprar los materiales y a saber como son estos, prefiero comprar otra piscina en otro sitio. Es una decepción.

Terrible company. I bought their air mattress and it started to deflate after 3 use. I read that their mattress comes with 1 year warranty so I contacted them online. First you cannot respond to their response email so every single time, they ask you questions, you would have to go back to their online form to input all the information all over again. Second, I included the product info and where and when I bought the mattress with a screenshot of the receipt in the first email. Then it took me three more emails back and forth for them to ask to what my address is, and what the model # is and ended up telling me that they do not have warranty for intex products sold from a retailer (in my case Walmart). Because it has been more than 3 months since the purchase, walmart does not give me any back or replacement. How many people actually buy intex products from their website?? Not a lot, and if you buy from Walmart or Target like most people do, their 1 year warranty means nothing. I would never ever again buy intex product.

Zwembad filterpomp met overcapaciteit gekocht 2,2 jaar geleden. Pomp werd 4 mnd en 5 uur p.d gebruikt. Altijd netjes opgeruimd schoongemaakt en onderdak gestaan. Intel heeft één belang en dat is eigenbelang samen met Toppie. Geen coulance of enige vorm van een tegemoetkoming, vinden de consument vervelend terwijl Intex kwalitatief slechte producten verkoopt samen met Toppie. Gelukkig zijn er kwalitatief goede merken op de markt. Voor ons geen Intex rommel meer en geen Toppie die sturen je alleen maar door.

Als je dit bedrijf mailt vanwege een probleem ( in mijn geval met de Spa jet en bubble de luxe) krijg je gewoon geen antwoord. Heb zelfs een keer een bestelling gedaan van een kleinigheid en komt gewoon nooit. Intex producten zijn zeker niet slecht maar hun after sales afdeling is bijzonder slecht.

Won't let me give a minus star result! Laptop bought and within 4 months the hinge broke after using it as the intended hybrid tablet TWICE! Hinge snapped. We're told that MSI get to decide whether this is our fault and ignore consumer law, apparently MSI decide this. We were shouted at aggressively in the store by Craig L (Adelaide branch) and told he had already decided it must be our fault! Last laptop lasted 11 years, so clearly not heavy handed and also someone who just spent $1200 on the item and treated it with kid gloves. Fully intending to take this further. AVOID

Awful service plus wouldn’t accept a return/exchange of a purchased item still in the box! Never again.

Don't get me wrong the store and franchise is good but a no return policy really?

Ordered incorrect part - contacted them before it was delivered to me to ask about the process to return and replace. After being disconnected and redirected to the wrong section 3 times I was told they had recently changed their policy that they do not exchange or refund for change of mind or choice of wrong parts even if the goods sent back were not even opened. There's so many computer stores you can go to online, just do yourself a favour and avoid Centre Com

Inadvertantly clicked on the wrong items. Refused to exchange items.

wouldn't recommend, flaged my order for fraud and poor customer service

I'm disappointed in the deceitfulness from a man in the shop claiming he had the best pc for your buck and my mom forcing me to get a gaming setup worth over 4000$ for my bday and it can't even run some games on it shame on the man who did that!

I had a very disappointing experience with Centrecom after purchasing a TP-Link modem from them. Shortly after buying it, the modem stopped working as expected. When I brought it back to Centrecom, instead of offering proper support or honoring their warranty policy, they tried to charge me $45 just to inspect the item! This is ridiculous—customers shouldn’t have to pay extra just to check a faulty product they sold in the first place. It feels like a cash grab, and it left me feeling like they don't value their customers. If you’re considering buying from Centrecom, be careful. Their post-purchase service is seriously lacking, and you might end up paying more just to get basic support for a defective product. I won’t be shopping here again.

I had ordered a gaming laptop from them -Product arrived and after 3 months of use it turned off and wouldnt turn back on -I contacted them prior to christmas, dropped the product off at their Frankston store on the 30/12/2024 -I contacted them the first week and was told they were still diagnosing the issue and that it was due to the motherboard -They ordered a new motherboard and put it in the system and advised me that did not fix the issue also, I was told it was then that another part had been ordered and this was the AC power adapter??? and a topshell part??? and when these parts arrived at the store they arrived DOA (Dead on arrival) I have been going back and fourth with them since dropping this system off and it has been close to a month of them having the system. I had requested a refund but they said they are exhausted their diagnosis prior to issuing a refund. I note in their invoice of the purchase it states: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Never buy off centrecom again

I'd give zero star if I can. Extremely slow refund, been 60 days and yet to receive the money. Will avoid buying from them from now on.

Had a full MOT lane installed by Gemco, Sam arranged the whole thing and was on site multiple occasions overseeing the various stages then helped us with the application to DVSA. Once installed we had a few teething problems but again Sam came to the rescue and with the aid of Ash in customer services all issues were resolved. As with any new build problems and obstacles will always arise but Sam and Ash sorted it all. The engineers are all excellent at their work particularly Chris who sorts the emissions side,,

Hi please please I will give you advice about this company for people who have a garage or are opening a new one up especially regarding MOT stations I advise you STAY CLEAR OF THIS COMPANY they rip you off customer service is appalling they are so rude to people once they have your money they ignore you. DO NOT USE THEM!

If you’re going to drive like a idiot, atleast don’t do it in a sign written van. Indicators aren’t used, just moves over and nearly hits you and multiple other vehicles . MJ20 VHH

We have been constantly let down by this company but alas they have the monopoly on calibrations for out gas and smoke machines. Despite booking and paying months in advance they fail to turn up on the agreed dates and no one seems to give a monkey when you call them. Here we are again with a machine that will not allow testing just three weeks after another late calibration. An engineer cannot attend for over a week leaving us unable to carry out our core business. Avoid having anything to do with this terrible company

I strongly recommend avoiding this service and have advised others to do the same. They supplied a defective ramp, which has caused ongoing issues. Each time an engineer is sent out, they take the ramp out of service and the business faces months of delays due to parts being unavailable. Despite numerous official complaints, resolutions are incredibly slow. The Essex area manager promised to visit and address the problem but never showed up. The company is quick to blame the customer, claiming, "It has been determined that the ongoing issues with the pulley covers, pulleys, pins, switches, and cables are not due to manufacturing defects, as suggested by the customer. Instead, the damage is occurring during the loading/unloading of vehicles onto the lift." This reasoning is questionable given that there is only one way to load and unload vehicles, which suggests the product is not fit for purpose. These issues have persisted for years and, judging by other reviews, appear to be a common problem. As a single-ramp MOT station, the impact on our operations has been substantial.

Very bad service. They convinced us to buy a Bradbury ramp from them, promising that should anything ever go wrong, they would be out within 48 hours to fix. We called them first to come out and conduct the annual lift inspection. They could not come out and we had to wait for 4 months for them to conduct the inspection. Ramp broke down eventually and we needed them to come out and fix it...3 months later and we are still waiting for someone to even return our calls. Their service is absolutely rubbish once you have purchased the equipment

Now a full week has passed since refund was promised and nothing from them! I guess it is really a scam, and have to take it to relevant authorities now…. ——————————————————- Yet an other day past, three days since promised refund to be processed immediately, yet only more delays and BS! They really want to get all negative reviews to be removed, at all costs! A bunch of bullies as it seems…. ———————————(original post below) They have quoted me for a lift and I have paid immediately! Two weeks later, tell me that no stock, wait for an other three weeks, when I was told originally stock at hand available! An other couple of weeks, now they ask for payment, that has been done to that was originally supplied, only now asking to a different bank! Scammers all around! Be aware!!!!!!! Subsequent to my first note above, I have been told that they didn’t send an account reminder, and request for a payment again! If that is true, they system is compromised and customer data had leaked to people with malicious intent , yet company didn’t warn anyone! I have also been told that refund is processed, yet beyond more ‘talks’ and deflecting, like keep asking for bank details to refund to, nothing has been send back! Also been told aggressively, that they are a multi million turnover business and they have no time for me with a single lift order….. Sad to see such behaviour and lack of respect to clients. Also, let not forget, they were not aware of this site till I have send the screenshots, and now busy fighting to get my notes removed, instead of resolve the issues and restore customer satisfaction!

Avoid totall waiste off time and money take u money and 0 after service and false promises will cost you thousands in down time due to their blatent lies

Rubbish company Great ramp and I’m so glad they use contractors to fit them, they are the worst company out there for garage equipment and back up service rubbish, phoned to book service and they wanted £200 up front before they would even consider booking it in. My advice is avoid at all costs

Had a very lovely chap called Michael in today. Re calibrating mot emissions machine, absolutely first class service from Michael ( travelled from London) took the time to explain everything and answered all questions with no problems. Absolute gentleman of a man and a great credit to your company