Veep energy recently installed 10 Solar Panels. The work was completed to a high standard, correct locations chosen for various appliances, and hardly no tidying or cleaning upon completion. Consultation and communication was excellent throughout, everything explained in great detail and assistance was provided downloading Apps etc. Would highly recommend Veep Energy for Solar Panel installation.

Review updated. 12/01/2024. Although there was a delay for initial acknowledgement of the issue Zoltan has been proactive about the issue and is working to provide a replacement zappi due to the fault. Original Review 11/01/24 Purchased a Zappi in May. No issues until yesterday when I found the charging cable was difficult to remove so when I checked the zappi port I found 2 pins were badly schorched. I isolated the power to it and my electrician inspected the zappi and found that the port Live and Neutral cables were burnt (Live cable badly damaged, close to combustion). This part of the zappi is assembled by the manufacturer so it is evident it is a manufacturer fault. Obviously this is not Veep Energy's fault but I have had no e mail response from customer care and they are not answering any calls all day. As this is a fire hazard safety issue, I would expect a prompt response.

VEEP ENERGY ARE THE BEST SOLAR PROVIDER IN IRELAND THEY HAVE INSTALLED AT MY HOME AND IN THE WAREHOUSE. THERE CUSTOMER SERVICE IS EXCELLENT AND UNMATCHED. HIGHLY RECOMMENDED.

VEEP completed a solar PV / battery installation at our home on May 16th. They completed the work over a two day period as promised. There was an install date given at the time of order and they were on site exactly as per schedule. The quality of the installation is first class with great attention to detail. The system design is first class with an Eddi diverter and Zappi charger to route surplus solar generation to water heating and car charging seamlessly. The system works brilliantly and we've seen very minimal grid consumption since the system went live in mid-May of this year. The entire team were very good, easy to work with and very efficient in how they went about their business. Their CEO, Zoltan, was extremely accommodating on last minute changes to the specification. The after sales service has also been faultless with queries and issues attended to speedily. The grant application process also went very smoothly thanks to the VEEP team. I have worked with very many contractors down through the years both privately and professionally and I can honestly saw that VEEP are right up there as a company that I would recommend to others without hesitation and use again should the opportunity arise. In fact, they've already done a car charger for my daughter and we'll likely have them to back to add some more battery storage capacity. All told, a very positive experience

Do not engage with this company. Utter pointless aftersales in this day and age. Save yourself allot of money by not using Save me money.

This company should not be in business. A few years have gone by since 10 solar panels where installed two of which are damaged, battery doesn’t work ESB confirmed energy from the remaining 8 panels is going straight into the grid when the company where approached with supportive evidence the director Zoltan Nemeth was dismissive and has not responded to my Solicitor letters. The SEAI have also been contacted and have been asked to remove this company from their listings. Any company undertaking work and provides guarantees and then Negates on its contract should not be in business.

Great company to deal with, ordered an EV charger from them. Cheapest I could find the Zappi unit anywhere online. Great communcation and updates. It arrived in 48 hours. Can't ask better than that!

I've been avoiding writing this review as I thought I'd give VEEP a chance to redeem the wrongs they have done. I bought a Marlec iBoost unit on the 27th of August. I undertook my due diligence by reading these Trustpilot reviews, and thought they sounded like a decent company. I paid over £400 in total - £335 for the unit, £14 delivery and £77 import tax. The unit arrived a week later. There was no packaging, the smashed box had someone else's name written in pen on it and the unit had been used. It smelled burnt out, there were black marks all over it and the safety clips that should remain in place until used had been snapped. I contacted VEEP instantly and advised them of this via telephone, and followed it up with an email including photos. They advised on the phone that they would be in contact in 24 hours, but we heard NOTHING from them for 5 days, so we called and emailed them again. Zoltan responded 2 days later, claiming that they do not sell used items (they obviously do!), but agreed to offering either a refund including fees or a new unit. We opted for a new unit as we still needed one, but a week or so later, I received a cryptic email which literally stated: "Customer refunded. or process is started now via the payment provider" I emailed back, asking if this meant he's refunding me as opposed to sending a new unit, and surprise surprise, NO RESPONSE AGAIN! A week later, I received a notification that the cost of the unit had been refunded. I called to enquire about the delivery and import fees, but the useless woman who's sitting at home with screaming kids in the background just said "I can't help" and hung up. So, I'm about £100 down with no iBoost and a sour taste from the poorest experience of customer service I have ever received. I can't stress this enough - DO NOT USE THIS COMPANY. All aspects have been awful. The products are faulty, the customer service is non existant and needless to say, I'll avoid them like the plague. The amount of time and energy this has wasted is immense. It has caused me so much stress, and I'm still without a working product. I think 1 star is generous, I'd leave zero if possible. What an utter farce.

I ordered a Myenergi EDDI which are really hard to find and it was sourced and sent to us quickly. Good comms and they are fast & happy to answer direct questions. I would recommend them

Solar panels installed. Very responsive company with good communications. Quotation was clear with supporting documentation. Alternatives offered and priced. Some small hiccups with scheduling but very minor. Excellent team of panel installers and electricians. Everything working as expected. I highly recommend this company.

No stars , The worse company ever,, they sent letter in my new adress I have to pay for last year, I didn’t live in adress also they lied I made by self the account with them. I really have bad experience with them.

Para quede bien claro el mejor cantante del mundo mundial será para siempre con mayúsculas CARLOS MARIN nunca serás tú Steven LaBrie tu no serás nunca el mejor del mundo mundial solo lo es y lo será Carlos Marín tu lo único para lo que vales es para el estiércol todo lo que dicen que as ganado premios eso es mentira Carlos si a ganado más premios que tú en toda tu puta vida tú lo único que eres un payaso un jipollas de mierdaaaaa y sinvergüenza ojalá te hubieras muerto tu payaso asqueroso medas asco 🤮🤮🤮 viva mi Carlos Marín 😭😭😭😭 nunca jamás te voy a olvidar cariño mío 😭😭😭 y no te copies de mi Carlos asqueroso y solo veré los vídeos donde salga Carlos Marín para il Divo ya no lo es por lo menos para mí

Dissatisfied. Fraud. I go to their online site every day, and they are billed every day. Very high prices, additional fees, shock. I have to resign from their services

Ovo energy desaparece, me pasan a holaluz con 6 euros de descuento los tres primeros meses. Según como me vaya el primer mes en la factura me cambiaré a otra.

Tengo contrato con OVO que finaliza en el 2023, si no decidimos anteriormente las partes su disolución. Pues bien, estos seres inteligentes de OVO, me envían un mensaje SMS, informándome que debido a que su empresa tenía pérdidas, dejaban de darme servicio y que pasaba a formar parte de Hola Luz. Como Hola Luz, son tan sinvergüenas o más que los de OVO, realicé el cambio por mi cuenta a otra compañía. Cuando recibieron en OVO mi baja, tienen la desfachatez y la poca vergüenza de enviarme un correo para que les explicara el motivo por el cual me había dado de baja en su compañía- ¡Pero si fueron ellos mismos los que lo hicieron, echándome poco menos que a patadas porque, segun sus informes estaban en pérdidas (cosa que es mentira porque, estudiado sobre el tema, ha sido el único año en el que ha tenido superávit la empresa)! Aparte de eso, me envían en otro correo, información para que me vuelva a cambiar con ellos. ¿Pero no decíais que estábais en bancarrota? Conservo todos los correos y las grabaciones telefónicas, porque voy a meteros una denuncia que van a estar pagando hasta vuestros nietos. Sinvergüenzas, Estafafores, Timadores, Engañadores. COMPAÑÍA PÉSIMA!!!

Solo tengo una palabra para describirlos, LADRONES, cada mes incrementan la factura, al decidir irme, me cobran 91€, estando mi hijo solo, yo estaba fuera, no tengo calefacción de luz, lavadoras en fin de semana...LADRONES

Excelent company

Se ha respondido muy bien y muy rápido a las cuestiones y dudas planteada.

Estaba tan harta de las puertas giratorias y de que no me atendieran cuando los necesitaba que decidí mirar en lnternet y comparar. A la primera que llamé fue a OVO pues ma dio buen pálpito y fueron tan agradables y me informaron tan bien, no me presionaron, no me ofrecieron maravillas, que decidí contratar con ellos. En este tiempo, te han ido informando de todo, cómo iban las cosas , cómo iba a ser tu factura y ahora me ha parecido tan honesto el que nos dieran la posibilidad de cambiar, que he decidido seguir con ellos. Si se desmadrara la cosa, tiempo tengo de cambiar

Entre en esta compañia por los comentarios positivos y por su publicidad que eran muchos mas baratos. He acababo pagando aqui mas que en mi ultima compañia XXi de endesa y cada mes pagando mas. Nada tiene que ver con los precios que me ofrecieron al principio. Me he dado de baja y me paso a tarifa plana a ver como me va. Que le den a OVO y que se meta sus precios por el C.......

Jess understood exactly what I needed and had it sorted in only a minute. Very happy to help.

So Very helpful! I didn't have to wait long for Jess to take the call. I explained to Jess my question regarding a recent invoice and Jess sorted it quickly. Great Customer Service!

Jess was so lovely and friendly. Nothing was too much trouble and she was able to answer my complex query with no issues what so ever. It's a stark contrast to the customer service I've experienced with other energy companies.

Responded promptly to my request.

Jess was great to deal with regarding my request to refund excess account credit to my bank account. Jess explained that I couldn't withdraw any Australian Government rebate money that formed part of my account credit. I was offered a refund for a slightly reduced amount and the ability pause direct debit for a while so I could use up the account credit that was still there. This was well explained and a great suggestion for me so I went along with it.

Once a got to an operator the service was great

Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they do not care at all. They actually recommend you find a cheaper rate at a different retailer. SO take their own advise and DO NOT use OVO ENERGY and find a cheaper or better customer service retailer. You have been warned now its your own fault if you use them

Literally impossible to get into contact with them. I have called several times across a regular business day but told it was 'outside of hours', tried online chat no response, sent emails and no communication. Will be cancelling as soon as I can actually get onto someone. Absolute joke.

Long term customer - call centre closed - worried have a lost all my credit with them? are they going belly up? Whats happening?

Understood issue, and organised solution very quickly

I have had two visits from this company and both times the Rep has been polite, knowledgable and no hard selling. I am getting a couple more quotes from other companies before going ahead but my first(and second) impressions are very good!

Office were really helpful, with all my questions about online monitoring, took slightly longer than I would like for the scaffold to come down, but happy nonetheless.

Happy with what they quoted and no issues.

Saw their add on Facebook Geoff came out to survey our home the same week installed the week after, made the process really easy…happy customer

My experience with Elite Eco Installations from start to finish was amazing. The technician took his time explaining everything in detail for me to make sure I understood everything. The appointment booking process was simple and straightforward. Couldn’t recommend more!

Terrible company. We were sold the wrong inverter (we required a 3-phase) and Elite refused to do anything about it. Their panel installation was not fit for purpose and they damaged the rear of one panel and installed it anyway, creating a potential fire risk as this caused all the panels to short-out. The whole installation had to be re-done. Elite are incompetent and not to be trusted. Their installers are clueless. Use this company at your peril.

The most unprofessional company I have ever dealt with. Young boy did my survey/check didn’t have the faintest idea what he was doing and went away saying ‘I had failed on several points’ when I asked what and a copy of his report he refused but did tell me he was new to the job and didn’t understand my setup!!!!! When I tried to contact him repeatedly for 14 days he just rejected the call. I then called the office and asked to speak to a manager, Nick Green said he was the manager but wouldn’t let me get a word in edgeways, was extremely rude and when I asked to speak to a director he put the phone down. DON’T TOUCH THIS MOB WITH A BARGE POLE. The rudest incompetent company I have ever dealt with in my whole life - I’m 76

The instalment and fitting were quick and efficiently carried out. I would have appreciated more information on the installation and app by the fitting team. Mel was very helpful and patient with my tech problems

I was very pleased with the solar installation process It’s one of the very professional services I have experienced Great work Elite

Amazing service! They made it very easy with minimum stress and good prices. Highly recommend.

i was not happy with the information i received before i signed up.. i will not be using their service again

Process was easy and saved money!!

I highly recommend this business, I have dealt with Dean Rock/National Sales Manager and his customer service is second to none. I am completely impressed with his efficiency and how easy and fast the whole process was, I would definitely recommend.

Very simple process n guidance from staff member Dean Rock

Quick efficient service

They done all the work, reviewed costs and presented very clearly the benefits. It was an easy decision.

Proactive in communicating changes in tarriffs that can benefit our organisation. Quick turnaround to secure best prices and professional and engaging interactions with us

Keith and Simon were brilliant to deal with. Super efficient and top class service. Would recommend to anyone looking to save money for their business. 5⭐️

Magnificent service from start to finish. Highly recommended.

Dean was really responsive and very easy to deal with. Procure achieved material savings for us following their review.

3 gange har den opsagt min aftale og er endt uden el aftale. Findes ingen måde at stoppe den på andet end at sende dem en besked. So far uden held. Hold jer væk

Mit overordnede indtryk indtil nu er rigtig fint. Kommunikationen om processen og status er rigtig god. Der er to små ting, der tæller ned: 1) jeg skulle underskrive med MitID to gange før det rigtig var registreret. 2) Jeg har i dag 25/8-23 endnu ikke fået svar på en kort mail, som jeg sendte 17/8-23. Derfor mangler den sidste stjerne. Overvejer I at understøtte aftaler for salg af el fra private solcelleanlæg? Der er vist kun en håndfuld selskaber på det område, så opgaven bliver ikke så stor.😉

Tilsyneladende en fordel at tilmelde sig Elbot, de 4 stjerner skyldes at man altid kan blive bedre

Nu har jeg været medlem af Elbot i et år, og det er det billigste år min kone og jeg har haft, selv billigere end før Corona år 2020. Tusind tak.

Stor fan af Elbot.dk De har sparet mig for rigtig mange penge. Klar anbefaling herfra 💪

Elbot - Super fedt koncept :-) Elmarkedet er rimeligt kompliceret for hr. og fru Danmark. Elbot klarer skærene for dig. Jeg var i gang på 2 dage med en besparelse der ville noget. Tak til Elbot

Super koncept og nem tilmelding

TOP DOLLAR!!

Det var super hurtigt og nemt at skifte til Elbot. De ordner alt for dig, hvilket er en luksus, hvis man ikke selv har forstand på det. TAK

Fantastisk Onboarding. Glæder mig til at se min næste/første nye elregning.

Van start offerte tot werk uitvoeren en betalen van de werkzaamheden perfect geregeld. Goede en zeer prettige organisatie met top medewerkers

Professioneel en snel Goed werk

Goed bereikbaar, erg meedenkend, eerlijke prijzen, vakkundig, sociaal en beleefde hardwerkende mensen allemaal!! Soms zit t mee en soms zit het wat tegen, dus de planning bij mij liep niet helemaal vlekkeloos, maar ook hier doen ze alles aan om het nu toch binnen de geplande tijd af te krijgen door een extra iemand in te zetten. Goed gevoel bij en erg prettige samenwerking allemaal! Vriendelijke groet, Barbara Krechting.

Goede offerte ontvangen, vervolgens is de uitvoering snel gedaan. Kortom een goede zaak uitgevoerd .

Bedrijf kon snel komen en de klus was zo geklaard.

Fijn gesprek en en snel geholpen

Bedrijf was goed Alleen hulp bij subsidie vindt ik slecht

Snel en netjes uitgevoerd! Waren er de afgesproken tijd en werd ook nog eens netjes van te voren gebeld. Nu heerlijke warme voeten door de vloer isolatie.

Veel zaken op het laatste moment opsturen. Mail vanuit verschillende bedrijfstakken: geldbesparen, isolatie.nu. Dat is verwarrend. Zeggen dat ze dezelfde dag terugbellen en dan 4 dagen later eens bellen. Heb wel 3 verschillende mensen over hetzelfde aan de lijn.

Snel en goed

I had two engineers George and Anand working on my Heat Pump today which had been installed incorrectly by another company, they put all the faults right made a cracking job of it. They even had time to explain what they were doing and why they were doing it, they had great knowledge of how the system worked and could explain it in simple terms so I could understand them. Thanks lads you did me proud.

Superb, expert knowledge & service at its best. Congrats to 'Team' GeoGreen Power. Brilliant.

Had my Ashp serviced by Arthur who was excellent. Did a thorough job and happy to give lots of advice about running the pump efficiently and tips for the future - thank you

Another excellent installation from the Geo Green Power team. This being phase 2 of our PV Array. The installation work, adherence to timing plan and communication remained at the highest level.

I had a domestic installation completed by GGP, and it was all done in less than 2 days. The guys were polite, efficient and accommodating. I would highly recommend them. They dealt with the council application (which included estate management) and also arranged the export tariff for me.

Chloe & Yasmin are a fantastic team in the Geo Green offices giving superb service during installation and probably more importantly great after service too. They deserve a massive thank you

Great experience with Geo Green. Excellent from start to finish. Any issues soon put right but there were only one or two minor ones and they were all over those. My only development point is I didn’t appreciate how big the kit is from the discussions at the outset (ie with safety cut off switches etc). It wasn’t an issue but surprised me a little. Would definitely recommend. Very personal and Sean the first contact point was so nice

Fantastic engineers came to our home to fix problems caused by another company. They were extremely polite and cleaned everywhere thoroughly. A pleasure to have in the property.

We have two lots of work done by Geo Green. The reparation work done by GG on our ASHP, after the installation company had ceased to trade, was excellent. Very professional and the two engineers were lovely people. The second job was done after a local company could not solve our system breakdown. The engineer, Arthur, worked tirelessly to solve the problem and restored our heating after we had spent a cold month without heating. Fully recommend these people

I have used Geogreen Power twice now for my ASHP annual service, and on both occasions (2023 & 2024) I have experienced good communication throughout the booking process, and excellent service from the engineer (Arthur) who attended.

Great service while I was a customer and efficient customer service processes. My request has been handled in one day

Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.

Had a tiny office with a bill of £4.80 that we have tried to pay a number of times. Asked for a copy of the bill, only the first one, but no help from them. Now received a debt recovery charge of £40 for the £4.80 we are trying to pay. Complaint now going to the WICS. Anyone else with similar issues, I suggest you approach the regulator with any issues.

Very poor communication. Lack of transparency over charges.

Can’t stress how much you have to avoid this company as they just hound you with emails and if you’re late they charge you £40 overdue payment. Can’t even read their records correctly and even hassle you for payment before due date. Please avoid! I’ll be switching asap.

Harassed over and over again lawyers letters etc company send u bills every 2 weeks rather than every month this is so if u are disputing any charges with them they can try hit you with double the amount of debt recovery charges absolute joke of a company can’t tell u whether u do or don’t have drainage at a property but charge u anyway stay clear people try another provider

Best water Co. In Scotland. Excellent customer service (callum always takes care of me). Would highly recommend.

Meera at pure utilities was really helpful.

As a hard-of-hearing pensioner, Debbie was patient, extremely helpful and professional in answering all my questions and offering me useful advice.

I recently had to sign up with a water utility company as my property was identified as a gap site. I did this from the States with help from Callum McCarthy at Pure Utilities who answered my multiple questions quickly and professionally. He was a pleasure to work with and the whole experience did not feel like a typical interaction with a utility company. If only OVO would take a page out of your playbook . . .

Twice now my disabled mother has arranged appointment with these people and twice they've never turned up. No communication Waste of time and space for a government funded company. Disgusting will be using proper people for her now. You can walk off a cliff.

Spoke to an advisor regarding my non insulated external walls to see if I could get them insulatated and turned out I wasn't qualified for the government funding because the government cancelled the scheme which was a total lie.

I cannot praise Zenith enough. The level of communication and professionalism has been outstanding. My daughter and I have health issues and immediately after speaking to Thasleem they took me through every single step, keeping in touch and explaining everything. I was stuck on completing the application and Thasleem was so patient and guided me through and nothing was too much trouble. The outcome is life changing and will help so much with our health and wellbeing. Without Thasleem’s input this would not have happened or being possible. Thank you so much for going above and beyond. Fantastic customer service and proven results. Well Done. You’ve changed our lives.

Brilliant service. All of the workmen were very helpful and professional.

Zenith began the Air Source Heat Pump system fit on 26 August 2024. The initial teams that fitted all the internal insulation and solar panels did a great job; very tidy and a high quality finish. Then the plumber came... he literally ripped up all the upstairs carpets, with no care whatsoever. I also had 4 water leaks, 3 of which were through the kitchen ceiling, causing considerable water damage. Then the electrician attended, leaving bare wires and poor, substandard work. I then had to wait until October for their joiner to attend, to complete a job that should have taken a total of two weeks..... He still hasn't finished, and I'm awaiting his third visit (booked for December, unbelievably). Following the 'completion' of the main works, their company inspector attended on 10th September and verbally agreed that the company should make good the damage done, and to complete various other remedial works (not sure what was submitted in his report, as i've not had a copy). To date these haven't been done, and theres no indication that they even will. The communication and customer care from the company is neither consistent or of a high standard, and I'm still awaiting a call from a manager, from two weeks ago. I have found the whole process very upsetting and traumatic, to say the least. Although I am pleased with the system that has been installed, I cannot recommend using this company, based on my experience to date.

I am not fully through the process yet but so far Thasleem has been assisting me with the application process, talking me through what I need and how everything will work. So far everything has gone great. Will update my review after the work is hopefully completed

Zenith is exceptional and clearly dedicated to supporting households across the UK. We have the pleasure of interacting with Leanne every day, and the company is fortunate to have such a gem on their team. Her courteous attitude towards customers and clients is evident in all communications. Happy customers and happy clients – that’s the team behind Zenith Group! Don't hesitate to reach out if you need ECO support as a household or a company within the industry! 10/10

Excellent service throughout All trade persons top quality very friendly and helpful can't fault anything thank you

The workmen we great and all the different areas, from pluming to the electrics worked together very well to provide a fantastic service.

Quick, efficient and friendly. Arrived on time and left no mess

Dear you, I am Agent1 from Serbia and I paid for the R2 terminal for you. I would like to know if it is in your company's interest to defraud over 9400 members who trusted you in the Balkans (Serbia and Bulgaria)? I don't know which people you have appointed as leaders in this area, but what I do know is that they misused the name of your company and in one day, without prior notice, doubled the amount of stakes for R1, R2 and the others, demanding that the members recapitalize the package and until it is done do cannot complete daily tasks or withdraw earned funds. A small part of the members did as told but they still can't withdraw the earned money. Considering your marketing, which you brag about your business and success in this way, you are characterized as fraudsters and a scam, and this will spread further in Europe. We have accounts with evidence of where the members' money went and we will turn your company over to international cyber crime. Of course, all this can be solved if you return the members their money or if you continue business as before. There is over $1 million in their three accounts that they stole from 9400 members and no one got the device.

I had a smooth experience with them for my install in October 23. All accredited, very responsive, but unfortunately received an email today that they have ceased trading and will be going into liquidation. If you received your handover pack with all the relevant certificates and warranties, you should be ok. If you hadn't yet you will struggle to contact them now, and thus have issues setting up the export with the Distribution Network etc

Despite promises from the sales department and reassurances re customer service, this was a very disappointing, hugely frustrating and stressful experience with poor and sometimes misleading communication and failure to take action when necessary during the installation process. The promise of customer support for the Solax products is also misleading - the major source of help is a Facebook group!

Friendly, knowledgeable and always quick to respond to any questions, Rainbow impressed me from the start to the end. The initial survey visit took the guesswork out - actually having someone at the house meant I knew that what was offered would fit on our roof. The on-site installation team were both friendly and professional, leaving our house looking as good as when they first arrived.

Nothing to say!

I cant speak highly enough of Rainbow from the first consultation right through to end of the installation. Took about 3 weeks from start to finnsh ,two day installation by a great team of lads , did a very tidy job, kept us updated at every point , asked our opinion and if we were happy with the layout of everything, we just let them crack on, they knew what they were doing, the end result shows that. Would certainly recommend

Rainbow sent an adviser who made proposals with highly appropriate variations to our original intentions. Once we had confirmed our order a fitting team attended promptly and quickly completed the work. It became necessary to move the panels a short distance to accommodate objections made by our neighbours. Rainbow attended again and made the necessary adjustments. The panels are making a significant contribution to our electricity supply. We are delighted with the service we have received. Rainbow provides an excellent office backup for its services.

Whole project took less than a month. 12 panels, 2 large batteries and an inverter. Apart from the solar, can buy electricity at night at a cheaper price and charge the batteries. I have not experienced a more professional and effective company, from the surveyor visit, quote, contract, scaffolding and installation. Excellent customer service team respond quickly to queries. If only all companies worked this way!!

Great experience from start (quotation process) to finish (installation complete). I have learnt a lot from the team and how the system works from end to end. Rainbow is a big company with talented professionals. We had a few installation and product issues which were ironed out and system works like a treat (as predicted). Thanks to the dedicated team who kept me updated throught the process. Special mention to the installation team who has done a great and fantastic job. The attention to the detail is very commendable. App watching has become an addiction these days. Most important thing to mention is that they have a dedicated Service team available to resolve any issues in long run, which gives peace of mind to the customers like me. Thanks to whole Rainbow team.

The whole experience from initial survey to the actual installation was simple and smooth. The installation team were excellent, working quickly and clearing up before they left. The team answered my questions and showed me how the "system" worked and helped to set up the SolaxCloud app on my phone giving me information on how the panels are performing.

This company took more than three months to get my project completed after having been paid in full ! My mistake! I was also sold equipment they didn’t have in stock at the time and had no idea when they would be getting it in. I was offered an alternative which wasn’t to the same battery storage capacity. The main communication was via WhatsApp as the phone never seemed to be working. I had to continually pursue them to get any communication and the person I dealt with made out that I had a problem in expecting too much from them. Direct quote-“. We can’t contact all our customers as we have too many” . The project was eventually completed by an excellent contractor that they use (Sunlight Renewable Energy) and we were very happy with them as an organisation. Great comms and great service, excellent attitude all round and happy to have them in our home.

I was too hasty with my previous review, there was no scam going on, the company was having some delivery delay problems, and telecommunication breakdowns. Lewis has now since contacted me, their contact number(08002922270) is now operating, so hopefully, installation asap.

During sales, excellent for advice and keeping me up to date, excellent installation, everything went smoothly. After payment, no link to the app sent like they had promised, I'd to find it on the internet on my own, minor glitch with the wi-fi connection to the battery, complete silence when I asked for help. Out of the blue I had a sales call for aftercare from them and during his pitch I ask about the wi-fi issue, he gets all my details and says he'll help then tells me the cost of the aftercare. Literally the second I said no (I'm not even sure I finished the letter n) he was gone, not even a thanks for your time, bye and absolutely no solution to the connectivity problems I'm having.

Chelsea in the office was my first contact. She immediately put me at ease and offered me a very competitive price for installing a Lux AC coupler and 9.4 kWh Hanchu battery to my already installed panels. She proved to be very knowledgeable about her products. Deposit was paid quickly and my battery was installed within 7 working days . The team that came to fit the battery and coupler were also very knowledgeable, and refused to leave my property until I was happy . They even installed the app on my phone and answered all my questions. Warranties have been registered with Lux and Hanchu , and includes a 5 year workmanship warranty with SBG In all , a great effort . Thank you to the team .

Excellent service, fitting carried out well, friendly informed people to deal with

The whole experience from start to finish was good. No hard sell, just good information and a competitive price. Fitting was scheduled for around midday but recieved a call saying it would be around 5.00pm. Finally arrived at 6.00pm just as we were giving up hope. Probably been better had they just said pm rather than a specific time Fitter was absolutely brilliant. Answered all the questions I put to him (and there were a few!) Finally finished around 8.00 and was then going to the final job (a friends so we knew it was true). He then had to drive 150 miles home. Finally received a call from Chelsea around 8.15 to check everything was ok Some might see the timing as a negative (not necessarily something they can control) but the fact that they are working so late for me, far outweighs that A star performance all round

The fitters were held up at a previous job and turned up very late, despite that they worked extremely hard and efficiently to get the job done that day. All up and running and working a treat. Thank you all great job.

Wow ordered delivered and installed in less than a week Very keen price. Very efficient installers got us running and operating the app in no time Would recommend this company we found the experience excellent

Great price, plus a few extras thrown in. Rapid delivery and install. Kept informed, offered backup service. Really great experience from this company.

I called up to enquire about replacing my faulty inverter. The service was so quick! It was installed the next day. The engineers were great they took the time to help download the app and made sure everything was working correctly before leaving. I would definitely recommend the company.

Merci a Pierre pour ses précieux conseils...beaucoup de temps passé pour conforter notre achat. Trés bon technicien et très satisfaite du résultat avec notre tecknolaugil. Un bel achat qu'on recommande.

Respect des engagements, bon contact commercial.

Entreprise malhonnête aux pratiques douteuses. Vente forcée de l entretien annuel. Nous n avons pas donné notre accord pour l entretien, le technicien est venu en notre absence. Laugil nous demande de régler la facture évidemment avec menace de mise en demeure. Impossible de joindre quelqu'un pour s expliquer. A éviter. De plus l adoucisseur est de mauvaise qualité, il y a toujours du calcaire tout le temps. Entreprise malhonnête

Excellente prestation, Mise en place rapide, je recommande fortement la société laugil Prix et prestation excellent pour ma part.

Installation d'un osmoseur et adoucisseur Laugil. Très bons conseils de Philippe Bleichner et installation au top par Mr Vermeulen.

Je connais Laugil depuis +/- 16ans et je suis a ma 2emme machine ,je remercie a Mr Jérôme Huaumé de m'avoir conseiller le Technolaugil 20L.(Superbe machine) commandée et installée en 2 semaines.. Je remercie aussi au technicien Mr Ambrogio Franck pour son professionnalisme et d'avoir eu le temps de tout m'expliquer.

Un seul RDV avec Jérôme Huaumé m'a convainvu de la qualité du produit et des services. L'adoucisseur a été installé dans les 3 semaines alors qu'il y avait un temps d'attente normalement plus long donc juste top. L'installation par un collaborateur de Mr David Carneiro a été super et très efficace en 35min c'était plié :) Bref très contente et nous ressentons déjà les bienfaits de notre nouvelle bécane ;)

Comme à l'habitude le personnel du service entretien des appareils est toujours aussi compétant. Ce jour c'est Mr REMI BLANC qui est passé et le suivi est parfait malgré un petit probmème qu'il a rencontré et bien résolu.

Depuis notre installations il y a deux mois de notre technolaugil Mon mari et moi même en sommes très content. Nous faisons des économies pour les bouteilles d'eau car nous avons également fais installer le petit système de filtration sous évier Je tenais à remercier Grégory pour son suivi et ses explications.

Le commercial Jérôme Huaumé a été très clair dans ses explications mais aussi à l’écoute et efficace et pour le technicien David Carneiro rien à dire. Rapide, propre et efficace .

I don’t think I’ve ever dealt with a company as rude as greener energy. Service engineer doesn’t turn up so I called to see what’s happening. Apparently they tried to call however there is no record of missed calls or even a voice message. That just the tip of the ice berg. We’ve got leaking radiators and we’re still repairing damage from installation. I wish we had done more research and chosen another company. As an update to my review. I received a call from the company concerned about the level of service we had received. I spoke to Tony who went away and investigated what had happened. He worked really hard to rectify the issue and by early evening he had. I’m very pleased with response and with the way he dealt with it.

Just got a service done on my air heat pump very efficient and thorough quite entertaining and informative as well. .John Gillespie. Thursday 20th feb.

Great annual service of our Valliant Boiler and integrated Air Source Heat Pump. Martin is very knowledgeable, efficient and effective at carrying out our service.

I have a solar panel/battery installation which pre-dated my Air Source heat Pump (ASHP). The company who fitted my solar went bust some time ago & I was left with no support. I asked Greener Energy Group if they could fix the problems left by the other company. They did. I’m chuffed to rocks. 2 engineers visited promptly on consecutive days. They went the extra mile. Thanks Guys.

a call out to Ryan Wright who serviced our heat pump , due to the weather I really didnt think anyone could get to us , but he did eeven though his van was stuck numerous times on our hill . The service was quick and he sorted a niggling problem that we have had over the past year

Excellent service from installers and scaffolders. Hard working and so friendly and courteous. Great job. Thank you

Fantastic service from initial enquiry to sales and then installation. Admirably seamless. Lovely installation team. System is delivering on expectations. Would genuinely highly recommend.

Super helpful and reliable. Quick to reply and answer questions and got the job done efficiently and to a high standard

GEG have installed my heat pump, my solar panels (and now battery) and my EV charger, and have always been super to work with. I highly recommend the whole team.

Great installation of hybrid heating system two years ago. Big drop in gas bills and a comfortable warm home that is cheaper to run. Annual service is excellent, Martin their service engineer did a very thorough service this week, spending over two hours on every component including cleaning the air source heat pump. Would highly recommend.

I was told to get an email to confirm my service but did not get and it’s time sensitive

Josue was super helpful throughout the whole process. I'm new to Texas and the sheer amount of electricity companies was overwhelming but he made the whole thing painless.

Excelente atención y sus servicios muy bien recomendado

La atención vía telefónica fue muy rápida, atenta y eficiente.

Setup was super simple and this team helped me get everything set up seamlessly

Excelente muy buena atencion

Gracias a josue fue una forma fácil y exitosa por su eficacia y compromiso por su desempeño en su trabajo me siento complacido con su trabajo

Helped out wonderfully!

They don’t know nothing when you call to ask why the bill is so high oncor charges an extra 50 to your bill wow wouldn’t recommend to a friend. It don’t matter how long you’ve been with this company they don’t care they’ll just keep charging and charging You’ll never know how much you’ll have to pay. It’s always in the air.

I love VIP they really helped me I didn’t have to do much thank you for your help

Well, I am very pleased with your product.

The water filter cartridges with this Water filter are not fit for purpose because the water pours through them so it can't be filtering . I rang the UK number for their customer services regarding a return label. I got through to someone in India there was a loud buzzing on the phone. He said he couldn't hear me and would call back. He didn't. I phoned 2 more times got the same man and the same thing happened both times. I rang a fourth time and got a Woman this time her name was Ashwina. I told her I want to return she assured me it was a free return as I was in a 100 day trial policy. She did not send me a return label so a couple of days later I started a live chat. I wrote that I want to return the item and the chat asked me why I want to return and then when I replied asked if they could call me. Well I thought that odd and even stranger when it was Ashwina again. Anyway she tried to persuade me to keep it and I insisted I want to send it back. Once again I asked if it was a free return and she confirmed it was. A few days later I still had no return label so I emailed her asking for the label. That was ignored. I rang again and this time I got a man speaking to me in a foreign language I tried to explain I had spoken to Ashwina and he started laughing and carried on talking in this foreign languish. I decided then there's something very dodgy so I opened up a dispute with PayPal. About 6 days after opening the dispute Ashwina got back to me by email telling me the address ro return and all return expenses label tracking had to be paid by me. Total oppersite to what she said two me twice previously. It's a heavy item. I think it's going to be costly return So at the end of this I'm out of pocket and they have their scam item back ready to sell on to the next victim. In summary there are some very bad 1 star reviews on here& I find it strange that they can go from 1 star to 5 stars. My advice avoid this company at all costs . This is an update . The return cost me £9 for an item that was on a 100 day trial period. So I'm £9 out of pocket and Pheonix water gravity have their product back ready to sell again. In reply to Pheonix Gravity's response to my review. I asked Ashwina in 2 separate telephone conversations are the returns free and on both occasions over the phone she said yes as I wss in 100 day return policy. However it took her 8 days to send me their address to return. No label just an address in that email she said the return cost was up to me to pay. No apology for the mis information. I did email her back questioning this but my email was ignored. I spent £9 on next day delievery it was recieved back to Pheonix a week ago . I've not recieved a refund. Thank god I paid with PayPal. Paypal told me Pheonix have recieved the product. PayPal emailed them regarding my refund on the 15th They recieved it on the 10th . I spoke to PayPal yesterday which was the 17th and so far they have not heard back from Phoenix so as from today the 18th I'm still waiting for a refund. Regardless of thee reply from Phoenix below . I stand by my review. There's something dodgy about this company and avoid at all costs.

Brilliant system and I have bought another for my daughter

Quick, helpful and friendly communication. Much appreciated.

Quick delivery, all as described, easy to assemble, looks great, water tastes delicious - very happy

I agree with everything in the positive reviews. The filtered water makes a lovely cup of tea, we enjoy a glass of water now without the taint of chlorine. It is reassuring that microplastics and other undesirable substances are eliminated. I did hesitate before buying it but I can thoroughly recommend this filtration system for it’s simplicity and ease of use.

Excellent purchase, really pleased with the phoenix gravity water filter. Best decision we made,water taste really nice to drink. Well we'll happy,i wish we bought ed long time ago. We use it for cocking and good bye to bottled water and carrying boxes of water. Huge saving on the long run and healthier water to drink. Many thanks

The phoenix gravity team are amazing, they have kept in contact with me and given their upmost support,when I had a problem with my order, they have been the most professional team I have come across when ordering an item

REVIEW I bought 2 complete systems including stand and the fluoride filter, the 6L for myself and the 8L for my daughter and grandchildren’s household. We are extremely pleased with the product and filtered water quality. There’s not anything much more important than the purity of the water we drink and cook with. We are what we eat and drink.

Upon receiving my gravity water filter, I incorrectly thought that I was missing some small items, and so I reached out to customer services. Their response was prompt and courteous, and it was obvious they had read my email throughout, taking in all I had said. Not only kindly explaining to me where the items were but attaching an image of the items I should have, showing where to find them. In all we communicated a few times and each time the service was exemplary, which instilled me with confidence in them. The gravity water filter itself was carefully packaged, including soft covers for each shiny, stainless steel part to ensure they remain unmarked. I have been using this product for several days now and the water is crystal clear with a silky smooth texture and what to me is a clear and clean taste, if this makes sense. A friend recommended this company to me and from my personal experience, I feel confident in recommending them to others.

Quite simply do not use. They didn't install the solar panels correctly. We have issues constantly. We are still waiting for repairs to be done to our ceiling due to the poor install (needs to have a full re-plaster and paint). This has been ongoing for months, I am having to chase weekly. No compensation. Ignore the stress this is causing! Just shocking...

We hit the jackpot with Tim and Dave from LMF who were here to do the plastering and boarding for our house eco project. We needed internal wall insulation and they are brilliant at what they do, they were professional, quick and friendly and the quality of their work is first class. Can't recommend them highly enough!

Very Happy with the service and the quality of the installation. Thanks to the administration staff always at hand to answer questions

Our install has been a shambles from start to finish. This was a huge mistake to use this company. Our install started in November and it is now March and we still have rubbish on site. We have had problem after problem Plaster everywhere Wallpaper ruined and needed replacing Skirting boards covered over when they should have been removed. Banging noises from the hot water system. The only advice I can give you is NOT to use them. To make things they are chasing us for money when we have rubbish on site and the job isn’t even finished yet.

We found the entire process to be very easy, helpful and smooth. The contractors who carried out the work were excellent! It was a pleasure to have such happy, helpful, efficient and tidy workers in our house. Very satisfied indeed!

All of the team at LMF were very helpful throughout the installation. A special mention goes to Khalid who was responsible for the design and liason with the installation team and scaffolders via his project manager. I cant recommend LMF enough, if your unsure about who to chose then hopefully this review helps.

Great company who installed our new solar, air source heat pump and full radiator system into a 17th century house with all the issues that came with it from very thick solid rock walls to very shallow floorboard depth. Very highly recommended

LMF delivered exactly what they discussed and agreed with us. They went above and beyond to ensure the installation was completed to the best standard possible. The phone was always answered by helpful and friendly staff. They always got back to us when promised. The results delivered have transformed the internal comfort of our home and reduced the electricity bill

everything went smoothly once started but the job went smoothly and recommended LMF the fitters And installers were 1st class and information needed

LMF were supplying solar, batteries and charger through the Solar Together initiative. From quoting to installation, good communication and coordination. They identified a slight issue with the roof and I was able to get that fixed whilst the scaffolding was up. All done within the price quoted and after a slight glitch with the app system, all working within hours.

Very nice chap good prompt service

Stay away from this company they are an absolute joke, I ordered oil and got told it will take a week to deliver and still nearly 2 weeks on and still no delivery!!! Got told by e-mail that they couldn’t find my house today but instead of calling me to ask where I live they decided to e-mail me much later! So still no oil and with 2 small children, the people working there also dont care and are not interested to help as they have no complaints department. Cheeper isn’t always better my advice use another company who cares!

Arrived after promised date!! And not for the first time. Disappointing

The fuel was delivered on time and with with no fuss while I was out. Very happy, thanks.

What can I say? I ordered oil online, you delivered it. No fuss. Anything less would have been very poor, but I am not sure what else you could have done to make it better.

Everything went smoothly from ordering of the fuel to delivery. Competitive pricing and the offer of a discount was also very attractive to us in ordering from yourselves.

Efficient and excellent service

Patience to listen to my odd enquiries ( never had deal with things on my own before ) how to order on the website, did I do it correctly ? How to pay given on line banking is the thing etc etc. I was talked through each step of the way. Delivery man lovely and kind. I might yet survive in this new normal.

Oil was not delivered on the day promised. I had to email asking where it was. The reply I received was very terse and no apology was offered. Shall not be using them again.

All good apart from the crafty way that the delivery guy put too much oil in and of course even though it was his 'mistake' we had to pay for the extra oil. We had already paid 400 so not pleased.

Efter at have skiftet til nyt el-selskab har jeg penge tilgode som jeg ikke har modtaget. Blev ellers lovet d. 22/1, at tilgodehavendet var sat til udbetaling. Har gentagne gange rykket Energidrift for en forklaring men jeg bliver total ignoreret. Virkelig useriøst - men jeg giver ikke op.

Hej alle kunder der overvejer og gå over til energidrift lad være lad være Jeg var hos Edison før og skiftet til energidrift da de købte Edison …. Og ved skift af energi selskab stiger mit forbrug åbentbart med 40kwh uden anskaffelse af nye elapparater

Jeg er super glad for at have Energidrift som elleverandør. Priserne er gode og deres kundeservice har været så hjælpsomme. Fik god vejledning af Molli. De kan varmt anbefales.

Utrolig god hjælp med elregningen. Dejlig rådgivning hele vejen igennem fra Frederik.

fair priser. kunde service er i top. de er meget hjælpsomme.

Fantastisk service og pålidelig strømleverandør. 5 stjerner fra mig!

Jeg havde brug for hjælp ift. min elregning, og fik rigtig god hjælp fra deres kundeservice. Kan klart anbefales 🤩

God service. Dejligt at Fredrik er kommet med over, han gør det godt.

Super høflig medarbejder jeg fik i røret (Rafael) Fik mig rykket problemfri fra min gamle selvskab til dem, til endda billigere strøm, kan klart anbefale Energidrift.

Var kommet bagud med min el-regning fik en udsættelse Medarbejderen var meget forstående og hjælpsom Super service

Personale preparato,cordiale e professionale che ti accompagna passo a passo alla scelta dell'offerta migliore in base alle tue esigenze.Consigliato

ho trovato gentilezza e voglie di sistemare eventuali problemi col numero verde o direttamente col personale trovato in negozio. Per adesso mi trovo meglio che con Hera che oltre i costi elevati i servizi erano complicati, macchinosi e con giri a destra e manca.... un piacere cambiare con coop che oltre ai buoni spessa penso che ho migliorato col servizio

Il Signor Nicola di Accendi Luce e Gas coop di Borgo Panigale è stato molto cortese ed esaustivo nello spiegare e propormi il contratto a cui ho aderito

Persona cortese e disponibile

Ho trovato l'operatore (Alessandro) molto preparato

Azienda seria e professionale. Pietro A.

Ottimo giudizio sulla vendita, un pò meno sul rapporto col servizio clienti.

APPREZZATO LA PROFESSIONALITA', LA RAPIDITA' DI ESECUZIONE E IL COSTO DELLA FORNITURA!

La persona responsabile dell'Azienda è stata estremamente chiara e dkisponibile.

Consulente Gentile e preparato