Helpful at short notice
Opera were able to step in at very short notice after I was let down by another company. They were very helpful, were able to deliver a suitable bed within a week and install it.
Opera Bed experience
We paid a visit to High Wycombe showroom which is in a countryside setting. Billy was very polite and we must have been impressed as we ordered a new bed.
Excellent assistance and advice at the…
Excellent assistance and advice at the High Wycombe showroom. Thank you Billy. Continued excellent service with the new bed delivered within a week and full working explanation given. Best of all..a wonderful night’s sleep to follow.
I'm very impressed
I'm very impressed. The beds perfect, I did ring on the 2nd day and got a change of the matteress for the memory foam one, I can't believe how comfortable it is with my hip bursas but firm enough to support my scoliosis. I'm so glad I bought the matyeress protectors.
Verified
You will not regret choosing Opera
From initial contact to delivery, which spanned several months due to our personal requirements, Opera were always polite, courteous and respectful and went above and beyond to ensure we got the right product and were happy and kept well informed. We are totally reassured we made the right decision and we have been given dignity and the most ultimate reassurance as Mums condition progresses - your delivery team were exemplary. Customer service as it should be and an outstanding premium product that should last the test of time - thank you so much again!
First class ...
I dealt with the purchase of a bed for my mother in Yorkshire, from my home in Northern Ireland. Excellent experience from start to finish. June 2024.
A really professional company with…
A really professional company with quality products. We were able to get exactly what we needed, delivered promptly and we assembled ourselves. Very helpful staff and they even organised collection of the large pallet the bed was delivered on. Would highly recommend.
Great service and excellent quality bed
Great service and excellent very comfortable bed.
Unreasonable terms and conditions
Review is more of a complaint about the terms and conditions placed upon me as a customer. I had to cancel an order due to a change of circumstances at home. Opera Beds acknowledged return of my payment (not received yet at this point) minus the cost of installation of the bed. They did not have to deliver or install the bed but withheld £185. This covers a service not used and I think this is an unreasonable condition. I can see the point of withholding a delivery charge which is rather more reasonable but the full amount is a bit shocking. Update standard answer received - although I did give more than 48 hours notice by telephone.
Good service is easy when all goes to…
Good service is easy when all goes to plan, a really good company also knows how to operate when plans go awry.Bottom line- there was a miscommunictaion at the company and the bed planned for arrival Friday was suddenly arriving the following Wednesday. Delighted to say that the company put revised plans in place and bed delivered on time.