It was a long story. But keep it simple. The staff is not professional and impatient. If you want to try your luck here, please go ahead. They will just offer easy work and make easy money. However, you are looking for a real service, buying a property, management a property, rent a house. Please pick someone reliable. This is my advice. FYI. 'Thank you for wasting my time. ' This is what I heard at the end.

Recently I have had to rely heavily on the help of Alex Round ,he has been shining example of Customer Service ,nothing has been to much trouble . He really is great advert and asset to Belvoir . Shaun Wilson

Probably the worst estate agent I have had to deal with. They sold my flat and that's about the only positive thing. Communication is awful. They don't keep in touch, staff are never there, telephones never answered. There are lots of estate agents out there and they are all better than this lot.

Really bad, was told I would get a viewing nearer the date and never heard a word. Got in touch to ask, no reply.

Belvoir Basingstoke - Lettings dept - Eveline. Eveline was brilliant in helping me. It was time for a rent increase and she spoke at length with me, was helpful in so many ways, followed things up and called me back when she said she would, spoke with my tenant and the outcome was brilliant ! I couldn't recommend her any more highly. Very professional, completely understanding and great result. Thank you Eveline !!!!

I had a terrible experience with Belvoir Lettings UK. They are incredibly unreliable and refuse to take accountability for their actions. Whenever I reported maintenance issues, they didn't take them seriously and left them unresolved. Even worse, they completely ignored my concerns about antisocial behavior in the house, dismissing my complaints as if they didn't matter. To make matters worse, their communication was abysmal. They either wouldn't reply to my messages at all or would take ages to respond, leaving me frustrated and feeling ignored. I highly advise everyone to steer clear of Belvoir Lettings UK. They don't care about their tenants' well-being or satisfaction, and their lack of responsibility and poor communication make them a nightmare to deal with. Avoid them at all costs!

A letting agent called Daniel at Belvoir Skipton did no due diligence on landlords Gillian and Kevin Ma'Har. They failed a private water supply test when we rented their barn. We called environmental health to check the water: enterococci and coliforms. These two organisms indicate the presence of fecal matter in the tap water. The Ma'hars made sure they did due diligence on my partner and I: full credit check and ID checks. Daniel replied to an email I sent him telling him he should no longer advertise this tenancy through his office to say: Kevin is flushing his pipes.

I have dealt with estate agents for over 40 years. Belvoir Bolton are far the worst agent I have ever had the displeasure of dealing with. I used them to find me a tenant for my property. They did find me a tenant. After the tenant paid the deposit they held onto my money for over 10 days before they paid it to me that was after I had phoned then a number of times. The manager /director Will is totally incompetent in the way he looked after me. I had to wait 8 weeks before I got an account of money they had deducted. Wouldn't recommend them to look after anything relating to the housing sales or rental .

Bedford branch - booked a viewing and had email confirmation to attend. arrived to find nobody there. called the local office and was advised that the property was offered and accepted. Nobody thought to call me to cancel despite it being a 30 min drive away. I find it absolutely insane that they think it's OK to operate in such a manner. AVOID

I rented my house out with the Bolton branch to 2 tenants who were living there with a child, for a 12 month contract, which specified that no pets be allowed in the property. I provided 4 months’ notice for the end of the lease and, it became apparent, closer to the date, that the tenants were struggling to find a place to move to as they were purchasing a house and had not planned accordingly to account for any delays. We had to keep chasing the agency for an update about what was happening and, by this stage, it was too late to extend our contract where we were currently staying or to find another place to stay. The agent we were dealing with in particular, Roger (somehow the director of the office), was always out of the office and would either take a very long time to respond by email/calling or would ignore. When he would eventually respond, he was unable to offer any updates and there was absolutely no urgency in chasing the matter or communicating what was happening to us. He kept asking us whether we could extend our contract, which was not possible, probably as he was too lazy to do his job and also so he could potentially try to get a couple of months’ extra commission. When it did get to the stage of my partner and I having nowhere to live, despite providing 4 months’ notice, and having to look into pursuing a legal eviction, he also had no knowledge of how to proceed and said this would just be something that we had to sort ourselves, with no guidance on the matter. In the end, we spoke directly with the tenant, who was also difficult to get hold of, as we did not trust that Roger was actually following up with them on his end. We spent the entirety of the past month and a half chasing the agency and the tenant for an update, and were prepared to go ahead with legal proceedings on the end date of the tenancy. Fortunately, the tenant managed to secure a new place a couple of days after the end of the tenancy. However, the whole process was incredibly frustrating and upsetting, being so difficult to get an answer from the agency or any advice. My partner and I would not have had anywhere to move and were uncertain of how to even plan our future, plus had to spend a lot of time chasing the office when we both work full-time and have other commitments. The agent would also say one thing on the phone and then contradict himself later in an email. Even the day of the move out, he had promised that he would be at the property in the morning to complete the check-out and return the keys by midday but did not contact myself or my partner on the day to keep us updated. My partner rang the office and he said he didn’t know what was happening, which made absolutely no sense. After a great deal of chasing, we managed to pin it down to 3pm. My partner and I work full-time and yet we had to keep chasing. Roger seemed to think we should just be at the mercy of his disorganised schedule (if one actually even exists). We kept having to chase right up until the end when it should have been a simple, transparent process. He had no sense of caring about his role, or even basic competency and communication skills, when supposedly acting as an agent on my behalf. I have now also discovered that, from several neighbours to the property, that the terms of the contract were actually violated and there were 8 residents living there, along with a dog. This would have been picked up on, had the inspection checks been carried out correctly. I was sent a monthly inspection check by the agency and yet it’s become evident that they did absolutely nothing - not even the bare minimum - to warrant their commission on the property. Furthermore, we were assured by the agent that the tenant would pay for the days extended beyond the contract end date and we have had to chase this yet again, with no update received. If you want a lot of unnecessary hassle and stress, a negligent agency that does not work in your best interests, a complete lack of communication and competency, and a breach of contract, then go ahead and use Belvoir. If I could give zero or even minus stars, I would! Avoid at all costs.