Got some very insightful suggestions from Mr Major of Belvoir on choosing a property here at Birmingham. Much appreciated.

I had been a customer with Belvoir (hinckley) for many years and when it came to sell my property the help I got was outstanding especially from Ruth and Nina many thanks to both of them.

Stay away from this agency! I rented from them for about 4 years, payed rent on time. And all of a sudden they decided to increase my rent from 800 to 1250. I called them to let them now that i will move in one month, handed over the keys and they still claim that i have to pay one more month even if i no longer live there and they have the keys. Not to mention that my last contract was signed in 2020 for the duration of 12 months

This is the worst property agent in the whole of West Midlands. They made me book a viewing, I cancelled all the my engagement for that time, only to receive a message that my appointment has be cancelled. This has happened more the twice. There are other good letter agent in Birmingham but avoid this Belvoir. They are so unprofessional. And they won’t even respond to your calls to get answers. I wish there is a button to give zero stars. One is way too much for them.

Been with Belvoir a few years now and the service wasn’t that good but then a new agent started a young lady called Lilly and since then the service Belvoir provide is spot on. If I have a problem she is straight on it and she keeps you up to date with everything that is happening which is brilliant. Lilly is so polite and professional it’s a pleasure to have an agent like that so I can’t fault her one bit. So Belvoir before Lilly 3 stars ! Belvoir with Lilly 5stars all the way .

They managed my rental property for a year The service was adequate but expensive. Termination of the service was also costly. Would not recommend.9

I had a great experience working with Ellie Dickinson. Ellie was proactive in coordinating with all necessary parties and ensured clear communication throughout. She took the initiative to follow up on outstanding charges, clarified responsibilities, and made the process smooth for me. Her responsiveness and attention to detail were very much appreciated. I would highly recommend Ellie for her professionalism and commitment to resolving issues effectively!

I recently had a fantastic experience working with Carlie Hilla from Belvoir. Her professionalism, efficiency, and friendly demeanor made the entire process of renting. Carlie was always prompt in responding to my queries, providing clear and helpful information. Her expertise in the field was evident, and she consistently went above and beyond to ensure a smooth and stress-free experience. I would highly recommend Carlie and the Belvoir team to anyone seeking a reliable and trustworthy letting agent.

Rented from them some years back and the experience was so bad I'm motivated to write this review about 15 years later. Manager of the Milton Keynes branch was the worst human I've ever had to deal with. Absolutely horrible customer service. My life's work is now to make sure no one ever rents from them.

After sixteen months of living in a property, 235 days with no conservatory doors, and only internal doors to protect us through last winter, 424 since leaks were reported in the conservatory, 372 days since leaks were reported in the kitchen, 150 days since the deadline for the Council repair mandate. Emails go unanswered for months, they don't care about their tenants, the don't communicate the issues to the Landlords, they don't let their landlords know that the apparently vetted contractors have no insurance and are completely incompetent to carry out the works. And they force these contractors into your home under the treat of evection to maximise their take on the Landlords money. "We facilitate works for our Landlord Clients, we are not responsible for our contractors that carry them out" "We do vet our contractors and their skillsets and ensure they have relevant public liability insurance" asked to lie on dates for the claim once they purchase their policy "It is for you to access the risk of my contractors works to you family and them to provide you with the safe systems of work not the landlord and definitely not Belvoir" And following giving them on a little bit of advice on the laws they have broken "I acknowledge receipt of your email below and will be in a position to respond in due course." If you are a tenant, steer clear, if you are a Landlord i suggest you ensure you communicate with the tenant as all information is filtered through this agent, all communications, including the from regulatory bodies go to the agent before it comes to you. Check what works they are doing as in 16 months my property remains unliveable, the landlord is unaware and refuses supply contact detail. They ensure their self preservation is prioritised over any of their Landlord and Tenant clients.