Great customer service. Very good and precise delivery. Great communication. And thank you very much for amazing samples!

This is the second Trustpilot review I have written for face the future, in my first review (written over a year ago) I gave 5 stars, in this review I am giving 2 stars. The delivery is still fast however, I am so disappointed with their reward scheme! The caveats this company apply to the use of converted points makes the scheme very poor by industry standards. Also, it would be advisable to let people know, reward points converted into cash to redeem cannot be used in conjunction with any general offer. Fortunately there are some companies who operate fantastic reward schemes for their patrons, this company need to look long and hard at their reward scheme rules and caveats. They do not make me feel like a valued customer hence I will shop here less frequently going forwards.

I have never had such a terrible experience with face the future. I ordered a shampoo that did not arrive. I tracked the package to a photo that was not my home. I emailed to find out what happened 4 weeks later and they made me fill a huge form and to wait another 4 weeks before they could decide what to do. Terrible customer service, never to use again! There are much better web sites on the market! I see that FTF has responded. I made an Order March 1st, did not receive the product and am told they will give me an update 28 days later. The product was not delivered, waiting 2 months for a refund or replacement is not acceptable. As a matter of principle, I am pursuing this- despite calling amex to cancel the transaction.

Iv never ever had this kind of experience with a company before.. I ordered a foundation and concealer ..: concealer worked well. The pump for the foundation didn’t work. So I contacted them. Yes they replied to give me a few suggestions on how to get the product working ( not sure boots or Sephora need to do this) anyway i tried all suggested and still Didn’t work so I sent back. Now they are saying … miracles do happen and once back at their warehouse it worked .. so I either have to pay a further £3.99 for the faulty product to be returned back to me .. or they will not refund me and destroy the perfect adequate foundation within 30 days … 🤔 .. they even suggested that the reason it hadn’t worked for me was because the lid wasn’t on tight enough.. I soooooo stupid .. that I didn’t check yeh pump by opening and shutting the lid.. doh!!! So be careful guys… if you trust these cowboys to send you products that actually work then great but god bless you.. if faulty you have no chance of refund..

Beställde två läppstift. Färgerna på stiften har helt andra färger än vad som visas på deras färgkarta. Ena läppstiftet är rosa och inte orange, som jag beställt. Men efter ett mycket positivt bemötande från Face blir omdömet högre. De sänder mig ett nytt läppstift som kompensation. Positivt.

Best price and came within 48 hours. Excited to use the product. Exceptional service. And Best Platform of You.

Best price and came within 48 hours. Excited to use the product. Exceptional service!

My wife placed an order using Apple Pay. We realised the address was wrong and immediately emailed them to cancel (within 20 minutes). When paying with Apple Pay their rapid checkout process is a bit too Rapid and it is too easy to proceed with incorrect addresses stored in your Apple Wallet. Most companies don't default Apple Wallet addresses in this way. They received the email and responded straight away. They refused to cancel even though the cardholder address was incorrect and the transaction was still pending so obviously not complete. The following day another person responded and was initially pretty unhelpful suggesting I should have called first thing (even though the email response seemed to be pretty responsive albeit unhelpful). Latterly they did start engaging and ultimately they got Royal Mail to hold the parcel. However Royal Mail's service allowing you to direct to a collection point was not working and this didn't help. I moved this from 1 to 3 stars but I don't think I'd use them again. However, it wasn't actually me that chose to use them this time. My email defaulted from my wife's iphone. They said that the initial really unhelpful response was by AI. I'm not sure I really believe this as there was a second unhelpful response that they were not claiming was AI. I don't think they are fraudsters but they need to work on their customer journey. [Edit - They just emailed me to tell me that the parcel had been returned to me and they would deduct £5 from the refund even though no return shipping costs had been incurred because the parcel was never delivered. I disputed the transaction with my card provider and moved that back down to 2*]

FaceTheFuture Discount Issue – A Frustrating Experience I recently looked into a promotion on the FaceTheFuture website, which offered a £59 free gift (Daily Radiance vitamin C) when spending over £100 on Medik8 products. However, my experience trying to claim this discount was frustrating and unclear. When I contacted customer services after no receiving the free gift, I was told it was related to stock levels and was unavailable. Strangely, the product was still listed as in stock on the website. When I followed up, I was informed that they have a special stock allocation for discounts, meaning the promotion only applies to certain batches. This lack of transparency is disappointing. If a discount is advertised, it should be clear which products qualify and under what conditions. Instead, it feels like a misleading offer where the discount isn’t actually available despite stock being present. A clearer explanation upfront would save customers time and frustration. I’d recommend double-checking with customer service before placing an order if you’re relying on a free gift. Hopefully, FaceTheFuture improves their communication on promotions in the future.

I bought the Espa overnight therapy through this website and it broke my skin out. I noticed when it arrived it, the colour of the cream was pure white and usually the colour is beigey/white. So it's probably a fake a product or they changed the ingredients which explains why my skin broke out. The actual real espa product, I've used it for many years but bought it from their actual website and never had a problem with my skin, I loved it hence why I bought it again. I don't recommend buying skincare from this store as I they may sell fake products.